Call Center Agent cum Customer Service Representative
CUPOLA TELESERVICES
مجموع سنوات الخبرة :1 years, 2 أشهر
• Handling inbound calls from customers.
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
• Providing information about the Ticket prices, Grand Stand Sitting Order etc
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Recommending process improvements.
• Resolving customer support related issues and providing customer with accurate information
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Performing customer verifications, processing orders.
• Informing the customer about the Terms and Conditions of the circuit.
• Interacting by phone with the potential candidates to solicit necessary information required to fill the entry form.
• Providing candidates with the entry and all other necessary form required to enter the competition.
• Requesting documents and conducting follow-up.
• Communicating private individuals or businesses by phone for various purposes.
• Obtaining potential candidates leads and conducting follow up on first point of contact.
• Entering data and maintaining database of previous candidates and potential candidates
• Maintaining records of telephonic communications, interactions, accounts, orders, and payments.
• Taking proper care that the outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
• Handling outbound and inbound calls from external and internal customers.
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
• Providing information on complaints regarding specific products as well as services.
• Completing call reports and logs, and researching billing issues.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Recommending process improvements and researching misapplied payments.
• Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Performing customer verifications, processing orders, applications, forms, and requests.
• Using Integrated CRM to enter the information gained by doing Outbound Calls and resolving queries arising during the call.
• Transcribes, enters and verifies data for accuracy of material, prior to input from a variety of source material
• Compare transcribed data, as displayed on a visual screen, with the source document and corrects any errors and act accordingly.
• Determine the cause of error message while entering data and making appropriate corrections
• Achieving the targets assigned in the given deadline.
• Enters alphabetic, numeric, or symbolic data from various source documents into computer.
• Ensures accuracy of data by comparing it against source documents. Deletes incorrect data and re-enters corrections into the system.
• Maintains records of work completed.
• Prepares routine reports and disseminates these according to established procedures.
• Performs related duties such as compiling, sorting and counting data to be entered.