Senior Business Analyst
Mphasis Ltd
Total years of experience :15 years, 2 Months
Led a team of 4 to 6 people and handled end-to-end Solution designing of Logistics Management System for one of the Prestigious
Global client in Logistics, Transportation and Freight Forwarding Domain, having more than 100+ offices across the globe.
Solution Management
Introduced various new concept to customer for To-be state, and it has been appreciated by client as well as leadership team
Various redundant steps and process have been eliminated by providing tech interventions such as Business Rules, Integration,
RPA solution, Workflow, Notification, Alerts and Maintenance of master and standardization of process wherever possible
Conceptually re-aligning all the process and modularization of process
Introduction of new concepts such as single Transport Management system, Custom fillers, Document Management system,
Booking Management, publishing of trucking, vessel and Rail schedule, forming of route masters etc.
Defining of L1 process in swim lane diagram
People Management
Domain specific knowledge share with all the team members including leadership before project kickoff
Innovator
Collaborator
Communicator
Negotiator
Planner
Thinker
CERTIFICATE COURSES
Introduction to Project Management from Simplilearn
ITIL Foundation Level from Simplilearn
APPLICATIONS USED/HANDS ON:
MICROSOFT VISIO, POWERAPPS, JIRA, ATLASSIAN, TMS, ACS, POS,
TOS, VTMS, CRM, BMS, iPORTMAN
APPLICATION INTEGRATION:
IDENTIFICATION OF LOGICAL INTEGRATION TOUCH POINTS AND
CONFIGURATION FROM OPERATION SYSTEM TO CRM, BILLING/TARIFF, SAP SD,
SAP HCM FOR EMPLOYEE INCENTIVE. ACCESS CONTROL SYSTEM,
WEIGHBRIDGE, VESSEL TRAFFIC MANAGEMENT SYSTEM
Preparation of Logistics, Transportation and Freight industry Knowledge share documents
Created Knowledge share library on power apps
Daily status call with team, Discussion of solutions, Timelines
Business Analyst
Planning of As-Is workshop for understanding of existing process and requirement gathering
Part of Design Thinking workshop with stakeholders to find the current challenges and future state expectations
Sing-off for As-is understanding document and playback session with client
Finalization of To-be process format
Play a major role in the requirement Blue Print sessions and ensure that required and proposed functionalities are discussed, agreed
and captured properly.
Re-imagined To-be process and designed it considering standardization of process and challenges faced by the clients at different
locations from across the globe
Creation of To-be process maps and Walkthrough of To-be process with client/stakeholders
Planning of submission of new process maps as well as feedback incorporation to make sure project timeline is followed
Final signoff for TO-BE process
Finalization of BRD template with client
Preparation and review of BRD document to make sure business requirements are covered
BRD walkthrough sessions and incorporation of final feedback for BRD signoff
Solution Management
Developing an expert understanding of a Business, Products and Services
Implementing customization, and reducing iterations into the process by providing better solutions
Presenting and explaining concepts for clients so that they understand the impacts of proposed solutions and challenges into current
solutions.
Prepared design documents and program specification, participate in design reviews and resolve any issues
Conduct integration/system/performance testing, conduct code reviews, Maintain quality process standards with the help of Quality
department members
Guide team to Code / Test complex areas of the application.
People Management
Encouraging team to work as One-Team and motivate team members and provide right direction and guidance
Provide technical assistance to team members
Coordinating & Liaising with external & internal teams
Planning, tracking, scheduling and coordinating activities within the team.
Business Analyst for Port Operation and Logistics business (Logistics Business Management) lines of business (Access Management
system, Vessel Operation, Cargo management, Railway Operations, Vessel traffic Management System, and Resource Allocation., etc)
Implementation.
Business Analyst
Support end-to-end requirement gathering, document functional specifications and track to closure. Translate business requirements
into IT requirements and act as a bridge between various stakeholders
Develop good understanding of the market segments and operational aspects of the customers' business.
Play a major role in the requirement Blue Print sessions and ensure that required and proposed functionalities are discussed, agreed
and captured properly.
Extract implicit/unstated requirements and identify potential changing customer needs during blue print sessions to be answered by
client covering all the modules, components, and transactions of the system.
Maintain a Traceability Matrix for mapping the individual requirements to corresponding functions. Perform Risk Analysis for any
potential loopholes in Implementation. Perform Brain Storming sessions and find solutions based on review comments and finalize
Implementation of the Design. Break down implementation into smaller, tangible tasks called User Stories.
Perform gap analysis for new requirements in case of product implementation. Provide analysis, research, alternatives and
recommendations for application software features, functionality, presentation and design to various internal and external parties.
Guide the QA team to prepare testing strategy and review the test scenarios, test cases and test plans created. Explain the points to
be covered in test cases and making sure that all the use cases are mapped with test cases.
Provide walkthrough session to development team and testing team on the requirements and making sure that teams has
understood it correctly.
Work with client team to strategize and design UAT business scenarios and test cases and make sure the Day 1 functionalities are
tested thoroughly
Planning and execution of SRS Walkthrough Sessions, Application Demo sessions, Playback, End to End testing and UAT with
stakeholders
Module Lead
Worked on providing end to end Vessel, Cargo and Container System solution for Mumbai Port and Traffic module for Haldia,
Kandla, Paradip and Kolkata Port Trust, comprising modules such as Dry Bulk and Liquid Bulk Cargo Operation, Container
Operation, Gate Operation..
Design and Development
Interacting with Client BA/technical team and understand their requirements.
Writing design documents, functional specifications, Solution Approach Documents and reviewing program specifications document,
SDD created by the team
Led the responsibility for implementation of BMS (Business Management System) for Freight Forwarding business process in
integrated manner with Pricing, Operation Department, Terminal Management and Accounting from the period of April, 2017 till
January, 2018
Freight Negotiation, Business Development, Quotation and Bid submission, Appointment of Overseas agents and other delivery
partners
Managed Import/Export Sea and Air Freight with overall business development, enquires for daily, monthly and quarterly basis, rate
submissions, handling operation and customer service team, streamlining the internal operation process.
Increased profitability for the department by procuring good lowest freight rate and development of good overseas partners from all
across the Globe, as well as focus for business development by targeting specific product for Import by pushing sales team and
provide them sales leads
Led operation team of 3-4 members with their daily work requirement and day to day challenges
Supported Sales team of 4-5 members for their daily business enquiries and support them for getting business
Developed good overseas partners from China, Malaysia, Singapore, Thailand, Turkey, United Kingdom and other countries with
best competitive pricing for Import as well as volume support
Achieved growth of Import shipments in between 15% to 20% for the branch with contribution of Sales Team, Operation Team,
customer service support.
Highlights:
Prepared B/L and sending the same to the Shipper’s as well as Overseas Agents for nomination shipments as per terms of shipment
Prepared Debit/Credit notes of Fcl, LCL & Co-loaded shipments & update to overseas counterparts
Sending Telex message/Shipment Release Notes to overseas clients,
Follow-up of container release order, submission of SI, stuffing planning, finalization of bill of lading
Business Accounting, Economics and Information Technology
