logistics manager
sub ko coffee private limited
مجموع سنوات الخبرة :7 years, 8 أشهر
Managed end-to-end pan India and Global
Shipping e-commerce operations, including
Shopify, Blue Dart (DHL), FedEx, and Shiprocket.
- Processed orders, created shipping labels,
managed dispatch, tracked details, and
coordinated final delivery, ensuring smooth
operations.
- Drove all B2B orders activities and ensured
seamless end-to-end coordination.
- Demonstrated strong leadership by managing
supply chain staff, overseeing hiring, onboarding,
training, and conducting performance appraisals.
- Negotiated contracts and rates with carriers,
ensuring compliance with industry regulations.
- Proactively addressed customer complaints,
swiftly resolving challenges and maintaining high
customer satisfaction.
- Managed fleet of 8 vehicles and third-party fleets,
optimizing routes and timings to maximize
adherence and scheduled.
- Developed effective strategies to maintain optimal
stock levels at minimal cost.
- Utilized data to analyze goods movement and
reorder timing for stock replenishment, improving
stock management efficiency
Handled end-to-end pan india e-commerce operations (Shopify and Shiprocket) processing orders, shipping labels, dispatch, tracking details, and final coordination) Testing shippable products and improving packaging Detailed tracking of sales data and reporting Constantly work on reducing operational expenses Oversee the daily operations of the outlets to ensure all SOPs are being followed and troubleshoot any problems Customer service related to e-commerce or outlet orders Handle & Resolve (Swiggy and Zomato) delivery portals issue, and customer complaints and update the new menu Maintain outlet staff rosters & approval of leaves Monitor daily moving products on delivery portals & in the outlets to maintain and modify daily stocking Managed third parties website orders like Amazon and Flipkart. Operated tills to accurately process cash and credit card transactions. Produced high-volume orders to effectively meet customer demand.
Content Creation (Voice Calling) Providing proper & correct information to the Customer Increase sales by 20% Post Free Ad for Customers & Upload Product Images Achieved additional sales with existing customers by selling new products and categories in conjunction with available offers.