Salman Matar

• Grew my portfolio from $500k to a $2.5M+ account in a span of 2 years
• One of only 20 out of 1, 000+ employees (top 0.02%) to meet annual budget targets in 2021,
exceeding expectations by 15.5% within a $1.7M territory
• Led operations team through a high-pressure restaurant launch, overcoming major unexpected
setbacks to meet opening deadlines; performance was officially recognized by the company VP
• In Q4 of 2022 I led the Midwest region in consistently conducting 11 in-person client
visits/day
• Strengthened customer relationships by proactively addressing needs and providing timely
responses, resulting in 99.8% of client retention and contract renewals
• Through building genuine rapport, and providing consultative support in identifying
personalized solutions, I was the direct owner of 1000+ clients

• I oversaw and learned to motivate, lead, and coordinate a team of 19 housekeepers
• Single handedly maximized the NPS score of building 16 from 45% to 100% in under 3
months
• Streamlined renovation tracking by transforming raw Excel data into a user-friendly dashboard,
enabling faster access to key information in real time, enhancing leaderships decision-making
• Managed 4 interns to develop a real-time Excel tool centralizing room readiness updates from
both Housekeeping and Engineering teams, allowing Front-Desk to significantly reduce guest
wait times
• Held training sessions for all relevant departments on how to optimally use all new real-time
trackers

• Learned to operate OPERA property management system
• Single handedly solved and diffused a massive escalation from a loyal Egyptian diplomat guest
• Acquired skills in cleaning room checkouts in under twenty minutes
• Achieved Wyndham Rewards Program target (with over 130 sign ups under my watch)

• Recruited, onboarded, and trained newjunior Front-of-House employees
• Directed Front-of-House operations during high-volume weekends, organizing staff and
workflows across extended shifts to deliver consistent service and optimize guest experience
amid peak demand
• Directly managed customer feedback and resolved complaints in real time, ensuring prompt
follow-up and maintaining a 100% satisfaction rate