Salman Qayyum

Key job functions are as follows:

•• Working closely for improvements with stakeholders on Medicaid eligibility system owned by State of West Virginia.
• Track lead of various sub-systems of state of West Virginia comprehensive medical and social benefit system. (eRAPIDS)
• Maintained budgets from $500K to $1M in different Medicaid eligibility system enhancement projects.
• Proactively analyzing client data using Oracle DB2 and other databases to simplify for metrics analysis.
• Providing project plans, requirements, design and testing documentation for integrated eligibility system enhancement projects.
• Completed in-depth analysis for business-optimization projects, reporting tools, back-office programs and case management.
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Partnering with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins for two quarters.

Cross Lanes, West Virginia
 Gather business requirements and translate to functional specifications including use case documents, business requirement document(BRD) and prepare test plans/cases. Communicate and present to the client.
 Understand AS-IS and TO-BE business processes and convert these requirements into technical/business specifications and perform gap analysis.
 Responded to RFP/RFI/SOW, prepare Onsite Knowledge Transfer (KT) plan, SOP, Process Map, SIPOC.
 Conduct workshops / focus groups with client’s risk business SME’s and closure of all mappings and signoff’s.
 Tracing requirements throughout the project and verify adherence using the Requirement Traceability Matrix (RTM).
 Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), including the business workflows using MS Visio.
 Perform customer/client interaction at various levels to get a better understanding of client's business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system's functional and technical requirements.
 Create communication/escalation plan, identify opportunities for process enhancements and solutions for automation, implementation of cost optimization solutions, gather & Evaluate client recommendations
 Prepared the project Work Breakdown Structure (WBS) for ease of managing and meeting team tasks and project planning. Generating and presentation of project reports using MS Project.
 Traveling to client’s headquarters and remote sites ensuring and overseeing knowledge transfer from incumbents to new hires.

Huntington, West Virginia
 Actively participated in system implementation planning work group for Phillips IntelliSpace Critical Care and Anesthesia (ICCA) executed in Intensive Care Unit (ICU).
 Tracked medical records using 2 different EMR systems.
 Facilitated the design of contingency clinical flow-sheet VistA electronic documentation in ICU.
 Based on existing healthcare electronic data, predicted, analyzed and presented the financial impact of health plan initiatives using Tableau.
 Increased knowledge base of complex change management techniques.
 Tracked medical records using 2 different EMR systems
 Analyzed labor mapping for appropriate productivity and workload capture of medical center nursing staff.
 Completed functional testing for clinical information systems upgrade patch which was released nationally for Veterans Healthcare Administration.
 Observed Veterans Healthcare Administration national collaborative meeting on clinical terminology field request approval team.

• Identify process breakdowns in the doctor’s office billing, collections, and cash posting processes, and implementing innovative solutions to address new issues that arise.
• Maintained Electronic Health Record Software
• Assisted in physician credentialing, license renewal, and reappointments.
• Developed comprehensive Provider Manuals
• Created robust quality goals and metrics for physician groups and health plans.
• Consulted with clients to determine their needs and priorities.
• Increased annual revenue by 40% and reduced costs by 30% through meticulous business management.
• Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.

• Managed three projects averaging $5 million budget for each project.
• Led 3 teams consisting 10-12 people each for telecommunication deployment projects.
• Performed all project management activities including initiation, planning, executing, monitoring and controlling and closing.
• Developed and assisted in project execution plans for the required scope based on stakeholder requirements and project objectives.
• Established and implemented successfully communication plans/strategies to meet stakeholders and customer needs and expectations.
• Daily/weekly and monthly reports regarding project progress and completed deliverables.
• Led and controlled project work, on a continuous basis, by motivating and coaching the project members.

 During my MBA, I assisted PhD scholars and Professors in their research activities.
 Maintained archives of both computer files and hard copy materials.
 Assisted professors to create a pool of journal articles for literature review.

 During my undergraduate, I taught classes under the guidance of multiple professors. Assisted multiple professors in making class schedules, assignments.
 Helped professors grade student`s work in addition to collect the information for lecture preparation.
 Planned and delivered the quizzes to class while interacting with students in absence of professors.