Team Coordinator
Cupola Teleservices
Total des années d'expérience :11 years, 2 Mois
• Floor handling
• Target oriented task
1. Renewal Of Murabaha Expiry Contract
2. Task regarding Travel voucher
3. Zero Liability Survey
4. Ghina Product awareness and such others
5. Cash on Call (COC)
• Preparing daily MIS
• Preparing data base and its allotment
• Detail analysis of data base provided by Product Team
• Ratio analysis
• Correspondence with Product team, Call Center, Card Centre and Barclays Team turned (ADIB)
• Managing data base
• Detail analysis of Team performance includes
6. Conversion rate
7. Ticket size
8. Number of booked customers
9. Eagle eye on current and required run rate
10. Performance appraisal
Handling incoming and outgoing calls effectively