Senior Customer Service Executive
Aster DM Healthcare
مجموع سنوات الخبرة :7 years, 10 أشهر
• Co ordinate assign and review the work of clerks engaged in the following duties, providing information and customer service and serving customers in clinics, trust clinics and other hospitals.
• Examine and verify accuracy of work and authorize routine insurance approvals and documentations.
• Establish work schedules and procedures and coordinate activities and other work units and departments.
• Resolve work related problems and prepare and submit progress and other reports.
• Identify training needs and train workers in job duties and company policies.
• Requisition supplies and materials.
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work.
• May perform the same duties as workers supervised.
• Worked as Customer Service Agent
• Headed the team at Dubai location for freight and forwarding services.
• Land transport, Sea transport and Air transport, was allocated for Air transport.
• Corporate companies who were forwarding freight with us. Used to directly deal with company regarding their freight cargo.
• Keep record of freight of customer who regularly deal with us.
· Steering smooth operations as a Shift Coordinator
· Formulating Duty Officer Report which includes total performance of staff working under different airlines and total performance of flights on weekly basis
· Organizing allocation for the staff working in the shift
· Maintaining record for the staff like passport and identity cards
· Providing service excellence to Qatar Airways customers through telephone, email and fax and optimize passenger satisfaction
· Facilitating compliance to the various requirements by developing and implementing user-friendly procedures, other supporting documentation and effective internal communication
• Emerged as a key member of the Public Relations Team
• Handled activities, specializing in VIP handling and liaison
• Provided efficient guest service and optimized revenue and customer satisfaction.
• Performed various customer service functions at the airport (check- in / boarding gate and ramp)
• Gathered extensive knowledge of all functions of Airport handling such as Counters, Arrivals, Announcements & Departures
• Possess good knowledge of the PR programming language as part of the aviation sector SABRE and advanced airport security programmes
• Prepared passenger manifest for the flights and updating flight details for departure flights
• Checked customer safety during boarding and deplanning and assisted customers in a friendly and courteous manner.
• Gained comprehensive experience as an Assistant Supervisor and Team Leader, mainly handling services for Oman Air
• Resolved problems of guests and received appreciation for the same.
• Considerable experience in ensuring customs rules & regulations for smooth operations.
• Excelled in preparing flight handling reports.
• Handled the team of maintained the records of the flight, sending the reports to the higher level of management.
· Researched and published advertisements in NGO’s newspaper; focusing on cancer awareness programs and patients.
· Conducted events for cancer awareness programs at school, college’s offices, public places, etc.
· Adeptly handled administrative work such as maintaining records, sending mails to higher authorities and co-ordinating with NGO Members.