Salman Taki

Designing market-intelligence and CX programs that guide business-development decisions across sales and aftersales.

• Introducing a CPM performance report and launching a WhatsApp engagement bot to provide instant customer interaction and faster query resolution.
• Lifting the data-quality index from 94% to 99% and digitizing the customer-survey suite for richer feedback & analytics.
• Mapping the end-to-end customer journey with all departments and steering the Enquiry Management Program rollout (UAT & training), unlocking new conversion and upsell opportunities while elevating customer satisfaction.

Oversaw retail and fleet sales operations, managed a centralized delivery center, and collaborated with IT, Marketing, Finance, and Learning & Development to drive team performance and sales growth.
• Increased OnStar activation rates from 83% to 95%, surpassing targets by 10% and leading GM dealers in the GCC.
• Designed and implemented KPIs, job descriptions, and a transparent performance rating system with monthly scorecards, revamping 15+ sales documents to streamline processes and foster accountability and performance.
• Prepared dealership readiness and represented the dealer during principal-led Customer Experience Standards audits.

Launched and operationalized both JAC Motors and HongQi dealerships, building and aligning sales, marketing, CRM, operations, and aftersales teams to deliver a seamless brand experience.
• Directed the end-to-end launch of both brands, including HongQis dealer transfer of 200+ vehicles and parts.
• Negotiated favorable distribution and aftersales agreements, achieving the regions longest warranty by doubling duration from 3 years/100K to 6 years/200K and upgrading to full bumper-to-bumper coverage.
• Enhanced JAC Motors Corporate Identity with upscale showrooms and refined branding, elevating overall positioning.

Drove strategic projects to enhance operational efficiency, customer satisfaction, and dealership performance.

• Established and managed a centralized vehicle delivery center, handling the delivery of 700+ vehicles per month.
• Led the rollout of a dealership management system, including CRM and sales process design, user acceptance testing, training, and implementing 60+ enhancements to improve efficiency and scalability.
• Increased Net Promoter Score (NPS) by 10% through customer-focused process improvements.

Advised customers on vehicle purchases, handled objections, and tailored recommendations.

• Closed 500+ vehicles (≈25 monthly) while achieving the highest lead-conversion rate and top NPS among consultants.

One of five graduates from an original 15-member cross-brand, cross-functional development program; earned Lean Six Sigma Green Belt and presented projects to the executive board.

• Cut Ford after-sales turnaround 33 % and lifted CX 7 %; devised a Chevrolet new-vehicle delivery plan, led the refreshed Honda City launch marketing, and designed the Lotus sales strategy.

Conducted audits and authored 10+ NGO risk-assessment reports that guided UN funding decisions.