it support help desk
Prince sultan defense studies and research center PSDSARC
Total years of experience :3 years, 2 Months
chat.
Frequently check the ticketing system for incoming service desk requests. Monitor and respond quickly to incoming requests related to IT issues.
Performing troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by the user.
Resolving problems with network and other computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers, and other IT related equipment (monitor, keyboard, mouse, hard drive, Access points, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with IT-related on-boarding of new users.
Keep an inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Training staff members on IT software and systems when required.
Escalate all advanced issues to senior-level technicians, IT Management, vendors.
Contact outside vendors to supply the company with the required items
Backup data and reset workstation/laptop and check for the latest updates.
Creating PR for IT hardware/software. Follow-up with vendors and procurement dept. to expedite pending PR’s or solve any issues in them
-Spiceworks IT Helpdesk (ITSM).
-Set up hardware and install and configure software and drivers.
-Manage security options and software in computers and networks to maintain privacy and protection from attacks.
-Perform regular upgrades to ensure systems remain updated.
-Troubleshoot system failures or bugs and provide solutions to restore functionality.
-Offer timely technical support and teach users how to utilize computers correctly.
learned teamwork skills, especially in draft projects. Endurance under pressure from the study and given projects. Important courses through which you acquired multiple skills: data structures Algorithms Programming Databases Software Engineering Networks Operating systems
