Front Desk Agent
Marriott Renaissance
Total years of experience :13 years, 6 Months
•Maintain an inventory of reservations and room assignments
•Ensure accurate accounting procedures are followed and resolve billing
•Register arriving guests and assign rooms.
•Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guest’s complaints.
•Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.