Operations Manager
Lebanon
Total years of experience :25 years, 5 Months
Production Factory -
QMDI is the key driver for the Meeting, Incentive, Conference and Exhibition (MICE) sector in
Qatar.
QMDI's professional event management services deliver international expertise coupled with
extensive
local market knowledge to produce dynamic and innovative event programs for the government,
commercial and public sectors across different industries, corporate and live events, such as
entertainment, festivals and sporting fixtures.
I hold multiple roles within QMDI, namely Project Managment (Events), MPI Training
Management
(Event Management)
Event Management :
• Researching the market to identify opportunities for events; Liaising with clients to ascertain
their precise event requirements and articulate clients requirements cross business unit
departments;
• Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal
obligations, staffing and budgets); Agreeing to, and managing a budget;
• Securing and booking a suitable venue or location; Ensuring insurance, legal, health and safety
obligations are adhered to;
• Coordinating venue management, caterers, stand designers, contractors and
equipment hire; Organizing facilities for car parking, traffic control, security,
first aid, hospitality and the media;
• Identifying and securing speakers or special guests; Planning room layouts and
the entertainment programed, scheduling workshops and demonstrations;
• Coordinating staffing requirements and staff briefings; Managing the logistics and
administration involved in organizing the division’s events and providing a high level of service
to all speakers, delegates, sponsors and QMDI representatives.
• Organizing and supervising the administrative activities that facilitate the smooth
running of events. Managing projects, events, and ensure successful delivery
within a given timeframe and budgets.
• Handling client queries on the day and troubleshooting any problems which may
occur pre, during or post events. Liaising with sponsorship department for the sale
of sponsorship/stand/exhibition space to potential exhibitors/partners;
• Preparing delegate packs and papers; Liaising with marketing and PR colleagues
to promote the event;
• Liaising with clients and designers to create a brand for the event and organising
the production of tickets, posters, catalogues and sales brochures, plus social
media coverage;
• Coordinating suppliers, handling client queries and troubleshooting on the day of
the event to ensure that all runs smoothly; Managing contractual requirements and
deliverables with suppliers;
• On-site management including staff schedules, staff manuals, travel documentation, onsite cash
management, staff meetings, change management;
and communication plan etc.
• Overseeing the dismantling and removal of the event and clearing the venue
efficiently; Post-event evaluation (including data entry, analysis and producing
reports for event stakeholders).
Handled and Delivered Events:
QSTP stand at Career Fair & Environment Fair - 2011
Planning and organizing MPI training sessions in Qatar:
• Identifying and selecting appropriate venues, coordinate MPI trainers to
deliver sessions, and to liaise with caterers and other external
suppliers/contributors;
• Developing and managing the training budget; Ensuring availability and
adequacy of training materials including Powerpoint presentations, trainee
materials, delegate packs, evaluation forms, and managing a database of
such information.
• Ensuring availability and adequacy of all trainee materials required for
training events including
• Ensuring training resources are effectively organised, including equipment,
training facilities, trainee support and learning materials.
• Marketing and promoting the training events by liaising with Sales and
Marketing department and other potential partners to maximise sales of
training sessions.
• Assisting in and facilitating the delivery of training as required with
international MPI trainers.
VISUAL ARTS - DOHA ASIAN GAMES ORGANISING COMMITTEE,
Responsibilities:
- Assist in reviewing, monitoring, providing reports, and updates on progress
of each contract.
- Support in evaluating the contractors' work plans to ensure that it meets the
milestones. Coordinate the interface between the contracted supplier and
internal DAGOC Directorates.
- Assist the contracted suppliers with local external organizations. Coordinate
deliverables needed by the various DAGOC Directorates that supply services
to the Cultural Festival.
- Assist suppliers with the movement and services needed by various artists
and crew of the programmed artists. Assist and supervise the performing arts
and museums during all the games
Establish and manage the clients relationship via phone calls, and electronic
media in order to implement work in effective and professional manner
- Create and keep up-to-date clients information files and updates of business,
technical, financial, competitive and organizational information related to the
clients' accounts.
- Follow up events and concerts and supervise all tasks. (Beiteddine Festival
2005 and Byblos festival 2005, Phil Collins concert, Ricky Martins concert,
Qatar Airways new routes launchings, Special design stands, etc...).
Coordinate and participate with the team of designers the process and
artworks and reduce the time required to achieve the jobs.
- Manage the proposal preparation and presentation process. Prepare clients'
Invoices along with Exhibition feedback reports.
- Understand and communicate clients' product roadmaps to the Display
Products Team. Participate in trade shows and technical conferences, events and weddings.
- Coordinate and assist exhibitions program involving multiple venues with
close collaboration & interaction with a wide variety of audience and external
suppliers.
- Follow up exhibitors enquiries and timely implementations; Supervise the
technical team to set up exhibition stands and decorations
- Issue invoices and all needed administration documents for clients after each
exhibition, follow up with administrative work and internal office tasks.
HANDLED AND DELIVERED EVENTS IN LEBANON
courses: - Accounting I,II,III (ALLC) - PowerPoint course. - Business Skills course. - Global Certificate in Meeting and Business events Level I and III.