سميرة بن بو بكر

Designed promotional materials, brochures, and social media content for small businessesand local events.
• Worked closely with clients to understand their brand vision and deliver high-quality designs on time.

• Marketing Assistant for instalment sales company
• Collaborated with senior designers and marketing teams on campaign concepts and visual strategy
• Gained hands-on experience with client feedback

AFTER-SALES SERVICE
OF CATERPILLAR ALGERIA

Sales Assistant:
Processing service requests and customer needs. Coordinating with national/international CAT technical departments and clients to process requests. Creating customer accounts based on CAT machine/generator type. Establishing Repair Orders (OR) and managing quotes. Scheduling workshop and field work. Monitoring tool maintenance and availability. Managing monthly billing. Coordinating financial and warranty matters, including maintenance contract renewals. Updating customer information and fleet history. Drafting periodic reports on service volume and intervention rates. Analyzing customer satisfaction via post-service feedback.
Administrative Assistant:
Resolving customer administrative or technical complaints. Coordinating logistics with purchasing to ensure spare parts availability. Managing customer files and commercial follow-ups. Verifying billing documents and managing archives. Managing technician time tracking for workshop and field operations. Following up on payments and updating administrative documentation.

MARKETING MANAGER
• Marketing Assistant for instalment sales company
• Collaborated with senior designers and marketing teams on campaign concepts and visual strategy
• Gained hands-on experience with client feedback Hhhh