SENIOR ENGINEER
Stellantis
مجموع سنوات الخبرة :6 years, 4 أشهر
* Achieved an impressive 284% Year-over-Year (YoY) increase in Citroen online sales and received the Pinnacle Award within the initial six months from Alten.
*Led a team of 12 KPI-driven members and attained a remarkable 334% peak lead conversion rate (YoY) through diverse strategies like cold calling, virtual demonstrations, and online campaigns, which facilitated my transition to Stellantis.
*Managed the entire customer journey from lead creation to last-mile delivery operations nationwide.
*Collaborated effectively with cross-functional teams, including call centers, banking, logistics, insurance, and multiple vendors such as Majorel, Carwale, Allianz Assistance, DriveU, Bajaj Insurance, Axis Bank, Kotak Bank, and HDFC Bank to ensure a seamless digital customer experience.
*Utilized DMS, ICRM, SAP, and Sales Force systems to streamline the online sales process.
*Effectively planned the budget, negotiated with vendors, and reduced costs by 70%.
*Led 78 sales-focused motorcycle expeditions covering over 65, 000 kilometers, significantly contributing to Royal Enfield's brand strategy and marketing endeavors.
*Established and nurtured a vibrant community of 650 diverse riders.
*Effectively strategized itineraries for all expeditions, achieving cost savings through negotiations with multiple businesses.
*Educated customers on ergonomics, road safety, and riding regulations, as well as conducted DIY workshops.
*Demonstrated proficiency in diagnosing mechanical issues and providing timely solutions through critical thinking.
*Achieved monthly sales targets through a multifaceted approach, including networking, vehicle upgrades, direct sales, persuasion, and cold calling.
*Effectively utilized DMS from lead generation, follow-ups and closing sales.
*Established robust ties within the riding community via effective communication and inventive issue resolution, focusing on sales growth.
*Skillfully managed expedition finances, optimizing budgeting, expenses, and revenue while maintaining high quality standards.
*Crafted captivating motorcycle journeys for international riders, providing immersive experiences in diverse locations.
*Led the development of social media and direct marketing strategies.
*Served as a Ride Captain, inspiring and maintaining motivation among participants throughout the expedition.
*Amplified sales through strategic partnerships, significantly boosting brand visibility and expedition engagement.
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