Director of IT
Ipsos - United Arab Emirates
مجموع سنوات الخبرة :20 years, 1 أشهر
Highly skilled, professional and dynamic manager with 20 years of experience across
managing and leading project teams. Implementing and maintaining complex IT
systems and infrastructure, and delivering solutions aligned with business objectives and milestones. Proven track record of successfully managing internal & external stakeholders, budgets, operations, and resources to achieve organizational targets and objectives.
Key Achievements:
- Effectively directed the team by overseeing the implementation of global and regional projects such as Crowed Strike, MacAfee encryption and Sprint networking to achieve strategic objectives and enhance the operational capabilities
- Reduced the cost of IT and telecom expenses by 25% from company vendors and ISP providers by conducting regular audits and deployed cost-saving initiatives through training and awareness programs
- Fostered strong vendor relationships and frequently reviewed contracts to ensure competitive pricing with favorable terms
- Improved security measures based on emerging threats, deployed global security standards and conducted comprehensive security assessments with key clients
Key responsibilities:
● Project management, direction, tracking, monitoring and timely execution to meet the KPIs, objectives and desired outcomes
● Risk assessment, business continuity planning
● Team management and mentorship
● IT policy implementation and infrastructure management
● Audit planning and execution, report writing and presentation
● Budget management, Capex and Genex preparations
IT Manager - Ipsos, Dubai, UAE Mar 2013 - Feb 2016
Key responsibilities:
● Department project lead
● IT controls assessment and design
● Vendor management
● Team leadership and coach
● Regulatory and ISO compliance
● Information security management and training
IT Executive - Ipsos, Dubai, UAE
Feb 2010 - Mar 2013
Key responsibilities:
● IT strategy development and execution
● Management of colocation DATA center servers
● Business process and security improvement
● Server management, maintaining workstations, overseeing client requests
Key responsibilities include:
●Ensuring the high availability of network services, like: Mail (internal and external). Internal Productive applications. File-Sharing.
●Estimating futuristic needs and suggesting upgrades as necessary.
●Installing and maintaining IPSOS software (Statex, TabX, XPlan, ZPlan, and others) on client sites.
●Fulfill clients technical requests and queries regarding any issues related to IPSOS' software and servicing them either over the phone or on-site. serving more than 300 users in UAE
●user support and hardware maintenance: Responding to user queries which could range from productivity questions to problems/issues, to any other IT-Related thought that might arise…
●Ensuring the maximum reliability of users computers by performing regular check-ups…
●Working closely with senior management to ensure all IT reports are of a high standard required.
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