Head of Organization & Talent Development
New Mowasat Hospital
Total des années d'expérience :32 years, 5 Mois
- Set up the OTD unit’s functions, job descriptions, policies and procedures.
- Work on improving and enhancing the current performance management system
- Follow up on the performance appraisal cycles and review Appraisal Reports and result analysis
- Designs and implements leadership programs for hospital’s leaders.
- Identify organization training requirements through conducting training needs analysis.
- Set the training annual plan & budget
- Develop and conduct in-house training and professional development programs for employees using different methods
- Review and develop a new induction program for new joining staff
- Evaluate L&D activities to ensure quality learning
- A first-type master trainer with professional experiences, skills, personal traits and interests.
- Performing corporates’ training needs assessments.
- Designing training materials and facilitating employee training programs on
different topics as needed.
- Collecting and analyzing data for reports and special projects
- Analyzing a company’s current HR practices and recommending solutions to
bridge the gaps.
- Developing, revising, and implementing HR policies and procedures, organization structure, job profiles, performance appraisals and employees satisfaction surveys.
Conducted Training Areas:
• Time Management
• Stress & Anger Management
• Managerial Skills
• Supervisory Skills
• Motivation Skills
• Personal Development
• Customer Service
• Professional Call Center Skills
• Communication Skills
• Teamwork
• Interpersonal Skills
• Office Management
• Business Etiquette
• Leadership Skills
• Presentation Skills
• Train the Trainer
• Teacher Training
• Human Resources
• Personal Development/Coaching
• English Language Proficiency
• English Business Writing
- Designing and managing the annual organizational L&D plan and budget.
- Evaluating L&D activities to ensure transfer of quality learning that impact on individual & team performance.
- Designing and delivering programs for learning activities.
- Maintaining up-to-date knowledge of best practice in L&D and selecting required L&D activities.
- Developing and maintaining organizational communications to ensure employees have knowledge of L&D events and resources.
- Designing and managing the HR department’s On-boarding induction program for all new employees.
- Ensuring employees are aware and follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
- Designing & managing employee experience initiatives in consistency with the Group mission, vision, and values.
- Providing internal counseling services to staff and management on employee experience issues; interacting with Legal Department regarding workplace investigations.
- Recruiting full-time and part-time language instructors.
- Carrying out induction training to all new instructors.
- Monitoring and observing instructors’ performance in class.
- Scheduling instructors’ classes and vacations.
- Entering all students’ and instructors’ data to the LCMS system.
- Assisting with all day-to-day center operation tasks.
- Managing the Kuwait Teachers License (KTL) program project (planning, designing, developing materials, marketing, scheduling and implementing).
- Conducting Train-the-Trainer program for the KTL trainers.
- Conducting KTL training program for teachers working with the ministry of education and private sector schools.
- Managing the training annual budget and plan.
- Producing training materials, manuals, visual aids, and other educational materials for in-house training and delivering workshops himself as needed, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
- Evaluating the effectiveness of training programs, providing recommendations for improvement.
- Managing regular staff performance appraisals and making sure staff have opportunities for ongoing development with constructive feedback.
- Conducting orientation and induction sessions for the new hires and arranging the needed on-the-job training.
- Collecting, designing, and editing the hospital Standard Operating Procedures (SOP) Book for all hospitality departments.
- Designing and developing training programs based on both the organization’s and the individual's needs.
- Monitoring and reviewing the progress of trainees by using questionnaires and through discussions with managers
- Delivering training sessions and workshops on all Soft Skills (Time Management, Office Management, Communication Skills, Customer service, English Business Writing, English Language Proficiency, Leadership, Negotiation Skills, Train the Trainer and others), both in English & Arabic, and others.
- Managing all aspects of the day-to-day operation of HR/Admin functions.
- Coordinating with all department heads to decide on the Staff hiring needs.
- Working proactively with managers to minimize employee relations concerns.
- Processing, verifying, and maintaining documentation related to personnel activities such as staffing, recruitment & training
- Recording data for each employee, including information such as addresses, supervisory reports on performance, and dates of and reasons for terminations.
- Short-listing and interviewing job applicants to obtain and verify information used to screen and evaluate them.
- Scheduling and scoring all online and paper-pen assessments.
- Generating assessment results and reports.
- Conducting results feedback sessions with clients.
- Providing technical support with POTW system online.
- Carrying out Certification Training programs for agents.
- Teaching Direct English course at different levels.
- Coordinating lab hours with customers.
- Developing materials & delivering different types of Focus Group classes.
- Teaching “Basic English for Computing” for IT & MCSE & Work Place Plus2 for Office Management.
- Coordinating Diploma classes with the CDC center.
- Developing and updating placement and final exams for Diploma.
- Developing supplementary reading & writing materials.
- Teaching New Interchange for General English Classes.
- Scheduling Direct English classes and instructors in Fahahil Branch.
- Booking classes for customers using CTS system.
- Using CTS system to enter and save all customers data.
- Teaching Headway Starter course for the Foundation Level.
Teaching English as a Second Language, different levels & TOEFL preparation
Planning, Developing materials & carrying out training courses for English Language Educators in the Ministry of Education
Teaching New-Interchange for different Levels
Job Responsibilities:
•Planning and designing training courses for English language educators
•Developing training materials
•Delivering training sessions and workshops
Fields of Training:
•English Language Proficiency:
- TOEFL Test Preparation (paper-pencil based)
For Maths and Science teachers before being sent on Scholarships in the USA and the UK, (MOE)
- English Language Training courses for MOE
Administrators as part of their promotion training
program.
•English Language Teaching Methods:
-Teaching methods used for teaching “HELLO” book series, (MOE)
-Communicative Reflective Methodology
-Communicative Skills Methodology.
•Assessment and Evaluation:
Training courses and workshops on Assessment for Classroom Teachers (TACT), (IELP-II). Delivered face-to-face and via Videoconference.
Teaching English as Second language
(Advanced Level)
Teaching English as a Second Language(Ordinary Level)
Teaching English as a Second Language (Ordinary Level)
Certified Organization Manager (COM)
Certified Supervisory Manager (CSM)
The Educational Measurement and English Language Testing Program For Egyptian Educators, California State University - Los Angles, USA - Summer 1998 - General Grade: A+ “Outstanding”
Fulbright Teacher-Training Initiative, California State University, Los Angeles, USA - Summer 1995 – General Grade: Excellent (with Native-like speaking skills)