Samad سعيد

· Maintain and troubleshoot overall Network and Voice connectivity.
· Manage and maintain reports of IT Support Staff.
· Analyze and resolve VoIP (SIP) connectivity between DR and other centers.
· Manage Genesys contact center application.
· Coordination with the client for project execution.
· Rectification of ISDN PRI and SIP issues.
· Manage connectivity of LAN/Voice cabling at switch end and user end
· Manage and Monitoring of data switches and identification of error condition
· Installation, commissioning and maintenance of computer operating systems of Servers and of
PABX systems including VoIP.
· Installation of Applications on client’s end
· Maintenance of installed equipment.
· Coordination with engineers present at DR site for smooth call routing and data operations.

Management require analysis i.e Reporting, Call Routing Strategies and future Plans.
· SAP CRM Training (10Hrs).

Accomplishments:
· Complete migration of contact center servers between two physical locations without any downtime.
· Integration of SAP with IVR
· Integration of Siemens HiPath 4000 with IVR.
· Integration of Asterisks and Siemens Hipath 4000 using VoIP.
. Design custom IVR on Asterisk deployed on ubuntu.
. Active role in deployment of Genesys Contact Center Solution.
. Integration of Genesys SIP servers with multiple service providers.
. Integration of Genesys SIP server with in house Asterisk Servers
. Integration of Genesys SIP server with Cisco Voice Gateway.
. Deployment of proxy server (SQUID 3) for contact center Users with user specific rules on Ubuntu Linux.
. Deployment of VICIdial call center application for separate inbound UAN on ubuntu linux as OS, Asterisk 1.4 as telephony server, MySQL as database and apache 2 as webserver.
. Deployment of VPN using Point-to-Point Tunneling Protocol (PPTP) on Ubuntu linux.