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Samadhi Yashodara, Senior Associate Operations Officer

Samadhi Yashodara

Senior Associate Operations Officer·WNS Global Services

United Arab Emirates

Bachelor's degree, Quality Management

Work experience

Total years of experience: 4 years, 0 months

Senior Associate Operations Officer

July 2023 - Present

WNS Global Services

Colombo 9, Sri Lanka Hybrid

July 2023 - Present

I act as primary license of TMF regional mangers day to day operations and providing sectorial services for under the British Virgin Island companies. And also I collaborated with romania, UK, Switzerland and other European countries.

Company industry:
IT Services

Senior Associate - Operations

July 2023 - Present

WNS Global services (Pvt) Ltd

Colombo 10, Sri Lanka Hybrid

July 2023 - Present

« Acted as the primary liaison for COSEC Team Regional Managers, overseeing day-to-day
operations and legal matters concerning companies in the British Virgin Islands under the
Companies Act.
« Collaborated with international clients in UK, France, Switzerland, Germany, Netherlands,
and other EU countries providing expert company secretarial services tailored to meet
their specific needs.
+ Managed services such as incorporations, finance services, advisory, VP update and
statutory drafting, Certificate of Incumbency, Certificate of Good Standing and
contributing to the success of client projects.
« Proficient in reviewing client documents in line with compliance standards and
regulations and verifying the accuracy of KYC documents for corporate entities, trust,
foundation, and individuals in different jurisdictions.
« Filing and uploading the provided information from Clients in relevant portals and
trackers in accordance with Standard Operating Procedure.
« Conducted quality checks on operations, maintaining high standards of accuracy and
compliance.
« Consistently met turnaround time (TAT) requirements by prioritizing tasks effectively and
delegating them to team members, ensuring their timely completion.
« Facilitated cross-training sessions and provided mentorship to team members.
« Compiled reports on weekly basis and shared them with the broader team.
« SME (subject Matter Expert) Providing floor support and assistance to individuals,
offering support with their tasks and inquiries,
« Consistently meeting daily KPIs, met and exceeding daily task targets within specified
timeframes.
« Responsible for taking ownership of specific tasks and serving as the SPOC for quality
feedback
« Trained in the System Updates Team, where updated and maintained client records in
the company database with accuracy and attention to detail
« Gained experience in document storage and management, ensuring proper organization
and accessibility of team files.
« Entrusted with maintaining daily trackers and production reports, supporting the teams
operational efficiency and performance monitoring.
+ Developed skills in data management, reporting, and process documentation,
contributing to smooth workflow and reliable record-keeping.
Export Documentation - (ONE)
+ Verified container sizes against booking requests and cargo specifications to ensure proper
ecuipment allocation and avoid discrepancies during loading and transport.
+ Monitored and managed Bils of Lacing (BL). including draft reviews, approvals, and issuance,
coordinating with internal teams and customers to support timely cargo movement and delivery
schedules.
« Specialized in handling ONE Shipping Line Bills of Lading (BL), serving as legally binding documents
for receipt of goods, contracts of carriage, and documents of ttle.
Tracked shipments using BL numbers (e.g. prefix ONEY) via ONEs eCommerce portal and utilized
electronic BL (eBL) through ONEs blockchain-backed platform for secure, paperless transfer of title.
« Managed draft BL reviews in real time via the Shipping Instruction (51) dashboard and coordinated
cargo release through surrender of original BLs or Sea Waybills for electronic delivery orders.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Data Entry Coordinator

November 2022 - March 2023

Institute of Chartered Accountants of Sri Lanka

Colombo 7, Sri Lanka

November 2022 - March 2023

• Monitor agreement reports.
• Registrations of agreements reports

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Quality Assurance and Compliance Department Intern

March 2022 - November 2022

Chartered Institute of Personnel Management (CIPM)

Colombo 5, Sri Lanka

March 2022 - November 2022

« Discuss Quality feedback from students and lectures on studies
« Examining the Status of 55 and learning about 55, Presenting a presentation on 55.
+ Creating the Report of CIPM Strategic Plan for 2022-2025.
« Participated Training Programme
« Participated for CIPM Graduation Ceremony
+ Organized related to Urban Agriculture CIPM
+ Creating the Report and Presentation Women Friendly Workplace

Company industry:
Training & Education Center

Education

University

February 2026

February 2026

Bachelor's degree, Quality Management

Sri Lanka

Sri Lanka Standard Institute

December 2022

December 2022

Diploma, Quality Management

Sri Lanka

CIPM

January 2022

January 2022

High school or equivalent, Human Resources

Sri Lanka

National Institute of Business Management (NIBM

January 2022

January 2022

Bachelor's degree, Computer and

Sri Lanka

Skills

ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Receptionist
Expert
Receptionist
Expert
Customer Service
Expert
Customer Service
Expert
Front Office
Expert
Front Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English
Beginner

Training and Certifications

Certifications
G.C.E Ordinary Level Examination
G.C.E Advanced Level Examination
Advanced Certificate, Human Resources Management/Personnel Administration
Certificate, Quality Management