سماح عبد الهادي

• Served as the key liaison for the CEO, managing complex schedules, high-priority meetings, and follow-ups to support strategic decision-making.
• Managed the CEOs calendar, travel arrangements, and logistics, including visas, accommodations, transportation, and expense reporting.
• Oversee day-to-day operations of the CEOs office, including procurement, vendor coordination, budget monitoring, and facilities support.
• Supervise office support staff, coordinate team schedules, and monitor workload distribution to maintain smooth departmental operations.
• Acted as the primary point of contact between the CEO and internal/external stakeholders, representing the organization professionally and
enhancing the medical centers reputation.
• Screen, prioritize, and respond to the CEOs correspondence, emails, and calls; draft communications and handle routine matters independently
while escalating urgent issues.
• Prepare detailed meeting minutes, track action items, and follow up with relevant departments to ensure timely execution.
• Draft, review, and edit high-level reports, presentations, resolutions, letters, proposals, and official correspondence.
• Conduct research, analyze data, and provide strategic recommendations to support executive decision-making.
• Advise the CEO on process improvement, strategic management initiatives, and investment opportunities.
• Collaborate with cross-functional teams to implement process enhancements and monitor progress on key projects, and internal workflows.
• Provide operational support for strategic initiatives, annual plans, events, and exhibitions.
• Continuously review and improve administrative processes to enhance efficiency and executive office performance.
• Maintain organized and secure filing systems (digital and physical) for confidential documents, contracts, and records.
• Uphold strict confidentiality and professionalism in handling sensitive business and personal matters.
• Actively represent the CEO and organization as brand ambassadors in strategic sessions.
• Ensure alignment between branding initiatives and organizational objectives to enhance brand visibility and reputation.
• Represent the CEO in professional interactions with clients, partners, and visitors, ensuring a positive corporate image.
• Follow up on relevant department reports and matters requiring the CEOs immediate attention.
• Anticipate and resolve scheduling conflicts, communication gaps, or operational bottlenecks to maximize efficiency in the CEOs workflow.
Additional Responsibilities Operations & Quality
• Support the CEO in overseeing operations and quality assurance processes, ensuring compliance with JCI and regulatory standards.
• Assist in developing and implementing quality procedures and specifications aligned with industry best practices.
• Conduct regular reviews to ensure adherence to patient care requirements and organizational standards, promptly addressing discrepancies as
needed.
• Coordinate the rollout of quality, health, and safety standards across departments, fostering a culture of compliance and continuous improvement.
• Monitor service delivery against international and national benchmarks, identifying areas for enhancement and facilitating corrective actions.
• Analyze operational workflows to highlight opportunities for efficiency gains and collaborating with stakeholders to implement improvements and
streamline workflows.
• Partner with operational teams to refine quality procedures and strengthen adherence across all organizational levels.
Additional Responsibilities HR & People Operations
• Support workforce planning by assisting the CEO in talent acquisition and retention strategies.
• Oversee and participate in recruitment and selection processes, ensuring alignment with company policies and standards.

• Create and maintain Excel spreadsheets to support financial analysis and reporting.
• Manage and meticulously review the Chief Financial Officers expense reports with unwavering attention to detail and accuracy.
• Coordinate and meticulously optimize the CFOs calendar, ensuring seamless scheduling and strategic prioritization of commitments.
• Monitor, meticulously organize, and maintain important documents, including checks, contracts, invoices, and employment requisitions.
• Provide support during Investment, Audit, and Risk Committee meetings, including preparation of minutes and facilitating communication
between committee members and staff.
• Assist in conducting analytical and reporting tasks to bolster decision-making processes within the finance department.
• Plan and efficiently coordinate meetings and travel arrangements for the CFO, optimizing logistical details and ensuring seamless execution.

Interact with patients courteously and professionally to ensure a positive experience.
• Assist patients with appointment scheduling, registration, and inquiries.
• Educate patients on available services and treatment options to empower informed decisions.
• Liaise with medical staff to address patient needs and preferences effectively.
• Coordinate patient appointments efficiently, optimizing resource utilization.
• Maintain accurate and updated patient records with meticulous attention to detail.
• Generate reports on patient interactions and sales performance as required.
• Address patient inquiries, concerns, and complaints with empathy and professionalism.
• Collaborate with other departments to resolve patient issues promptly and satisfactorily.