Ticketing-Reservation Manger
Air Malta
Total years of experience :17 years, 4 Months
-Manage all issues related with aviation department. Communicating with Airlines. Chief of call
center department. Handling corporate Requirement’s.
• Manage all Egypt reservation department duties (Tele Sales, Help desk, Checking queues, Handling flight delay, Handling aircraft change, Handling misconnection)
• Responsible for PFC (Pre Flight Check) for 1week, 2weeks, 1month in advance.
• Responsible for group bookings request and follow it up till date of travel.
• Confirm seats requested by agents & GF sales offices in Egypt
• Dealing with route manager staff (HDQ & CRC) in BAHRAIN to assist in seats confirmation.
• Supervise Sales Team.
• Responsible for STPC (1 night Free of charge hotel booking for more than 8 hours connection).
• Monitoring Reservation staff in dealing with agents, passengers and solve any problems.
• Flights Reports:
1. Weekly Reports:
• Advanced Booking Load for (F/J/Y Class).
• Advanced Premium Booking Load (F/J) Class.
• Advanced Booking Load with Top 20 destination.
2. Monthly Reports:
• Total Uplift to find out how many local seats flown in all classes & number of flight delay, and number of denied boarding.
• No Show Reports, to find out percentage of no show faced station; comparing and rating local no show with other station no show.
3. Seasonality Reports:
• Summer & Winter schedule connectivity reports to check & advice, and discuss connection time to other destination we are flaying to (Inbound and Outbound).
• OAL Fare Comparison Report for to match with market competition.
• Fare Host Reservations (FHR) (October 2008), Bahrain (97%). • Saber E-Ticketing Training Course (March 2006), Cairo. • Full English courses at Defense Language institute. • IATA Basic course in Passengers Fares & Ticketing (March 2002), Cairo by (GF/GSA). • Customer Awareness By Gulf Air training center (May 2001), Cairo. • Egypt Air Basic course in Passenger Fares & Ticketing, 2000, Cairo. • FFP (Frequent Flayer Program Workshop (Every 5months), Cairo. • Grand Prix Workshop (As Official Sponsor) to promote, Cairo. • Gulf Air Holidays booking to promote, Cairo.