Public Relations Officer
Parsons - Qatar
مجموع سنوات الخبرة :11 years, 11 أشهر
- Create PR plans and Strategies
- Deal, handle and resolve conflicts, feedbacks, complaints from the public and residents pertaining to the construction project; Perform PR analysis before the commence of work to avoid public complaints.
- Coordinate & work closely with the construction supervision team to minimize inconvenience to the public; Prepare documents/letters for approval ‘’permit applications, design & construction submittals’’.
- Review and implement submissions related to traffic diversions in compliance with the requirements and specifications to obtain external stakeholders’ approval.
- Contribute to the developments of project wide stakeholder management plan.
- Initiate dialogue with internal and external stakeholders; Manage and administrate monthly written PR reporting.
- Lead the delivery of Key Expressway Programme public relations outputs.
- Developed effective relationships with a team of ten (10) Public Relations Officers and helped them manage their respective projects.
- Reviewed all road openings and diversions bilingual communication materials such as press releases, social media content, monthly and annual achievements reports, brochures, and flyers for assigned projects and provided input.
- Coordinated opening events; from seating plans to communication materials intended for the public
- Coordinated, managed, and officiated the relationship with Project Managers and planned quarterly strategies in depth supervision of translation of press releases.
- Single-handedly managed drone flights for all Expressway projects; including creating an effective flight schedule, preparing all required documents, and maintaining a professional relationship with governmental entities involved such as Qatar Armed Forced and Civil Aviation Authority
- Managed receipt, audit (compliance against client specifications) and reporting for all Expressway monthly visual documentation.
- Managed and administrated monthly written Expressway PR reporting.
- Managed marketing communication outputs and deliverables; workshops, presentations, announcements, media opportunities, and public consultation events and award forecasts and applications to promote the Expressway Programme.
- Lead on managing all PR administrative requirements; inclusive of contractor and consultant requirements; Lead in selection and proposal of Expressway images and captions for social media.
- Provided secretarial support and personal assistance to Managing Director
- Managed the calendar for Managing Director and drafted minutes of meetings
- Created action list for management staff from weekly meetings and follow-up on status updates
- Provided secretarial and administrative support to all departments
- Liaised with suppliers and clients etc. and communicated with vendors written and verbally
- Reconciled accounts payable invoices for payment, analysed/reviewed vendor statements for accuracy and entering data into system; Processed accounts receivable ensuring timeliness, accuracy of codes and appropriate backup; Assisted with financial monthly reports (Travel costs, Telephone bills, etc.)
- Assisted with recruitment operations, Job Applicants digital sorting, resume screenings.
- Assisted with Payroll operations; Prepare reports on Air Fare and annual Air-Ticket allowances.
- Reported customer complaints and solved them - an average of 3 complaints a day
- with different levels of complexity
- Created strategies to improve revenue and streamlining processes
- Handled Dubai visa applications section
- Participated in on-the-job training for new hires and monitored their progress
- Handled cash and refund transactions
- Promoted marketing products of Emirates such as Skywards frequent flyer programme
- Provided international ticketing services to walk-in clients as well as over the phone
- Provided hotel reservations and tour bookings along with specifications to customers
- Provided travel information to customers including connections, baggage limits, medical and visa requirements
- Worked towards targets set by the department
EDUCATIONAL QUALIFICATIONS : -Office Management -Accounting -Communication -Tourism -Ticketing passed the IATA/UFTAA Foundation and EBT Course - Sep.2007
IATA / UFTAA FOUNDATION, LEBANON 2007 Airline Fares and ticketing International travel route planning and world geography.
