Jeddah Chamber of Commerce & Industry
Total years of experience :13 years, 9 Months
Working for JCCI as per the following success record and major accomplishments:
▪ Head of services support - Customer Care Dept. from Jan 2018 - Jan 2020
o Achieved the highest standards of customer service.
o Resolved over 500 issues over the CRM system.
o Day to day management of customers’ enquiries and complaints, managed a team
of service providers.
o Performed regular monitoring & staff performance evaluation and reporting.
▪ Head of support & communication - Customer Service from May 2016 - Jan 2018.
o Enhancing the perceived image of the Chamber by providing customer service that
exceeds expectations.
o Conducted service level assessments surveys in order to upgrade the standards of
the services provided.
o Established in parallel with this post the social media of the chamber of commerce
in coordination with the consulting firm & all related media entities.
o Established the Wikipedia pages of the chamber in Arabic & English.
▪ Head of programs & recommendations - FMC from Nov 2015 - May 2016.
o Handled all logistic services related to the Jeddah economic Forum 2016
(Privatization).
o Communication & coordination with all governmental bodies participating in the
forum & scheduling the discussion meetings.
o Coordination between the government bodies & private sector bodies in round table
meetings to bridge the gaps.
o Filled the role of single point of contact & coordination with the official carrier
(Turkish Airways) and the official media partners & sponsors of the Jeddah Economic
Forum 2016.
▪ Head of Development - Excellence & Quality Management from Jan 2015 - Oct 2015.
o Participated in the establishment and growth of the Quality Management program
in the chamber.
o Established forms to measure all departments’ day to day procedures for quality
measurements.
o Proposed & set up initiatives to enhance the Chamber’s strategy among employees
and clients.
o Emphasized the chamber’s strategy, mission, vision & core values on all
correspondences, social media & among the different departments.
▪ Head of Publications - Communication & Publications Dept. from Jan 2012 - Dec 2014.
o Established & monitored all communications, invitations, & correspondences
between the chamber & beneficiaries. This included all communication techniques
and applications to guarantee the proper information & feedback smooth
transactions.
▪ Head of communication - Communication Department from May 2009 - Dec 2011.
o Established the database management system & managed the data entry,
contacting all beneficiaries & users to obtain their new contacts & data updates.
o Proposed & built up the base of the service call center.
• Al-Mashael Training Center, Jeddah, K.S.A.
Teaching students the basic principles of computers and operating systems
o Explaining the main tasks of computers hardware and software
o Teaching students Microsoft Office programs and building data bases
o Training students on using the internet, using searching engines in addition to
sending and receiving emails.
Assisting beginners with basic introduction to computers and WINDOWS operating
system
o Teaching trainees the main Microsoft Office Programs (Word, Excel, Access …etc.)
o Training beginners how to print and organize data
o Helping individuals on browsing the net, checking emails and searching for a specific
item.
courses: Amman – Jordan. ▪ TOEFL Certificate