سامح صالح

Assisting shoppers to find the goods and products they are looking for.
Maintained awareness of all promotion. Advertisements and new product samples.
Control purchase order and supplies.
Able to check and monitor the stocks.
View a customer complaint as an opportunity to gain the customer respect.
Handle returns of merchandise.
Team up with co-workers to ensure proper customer service.
Build productive trust relationships with customers.
Comply with inventory control procedures. Suggest ways to improve sales (e.g. planning marketing
activities, changing the store’s design).
Magasin Général Supermarket, Tunisia

Greet customers.
Help customers find items in the store.
Check for stock at other branches or order requested stock for customers.
Provide customers with information about items.
Ring up purchases.
Elevate complaints to management.
Keep track of inventory.
Describing product features and benefits; demonstrates the use and handling of the product.
Educating clients on product and company’s quality standards and specifications.
Advising customers on product ranges best suited to their needs.
Answers customers’ queries to help them make a decision on the purchase.
Providing information to customers on features, specifications, maintenance and care of products.
Ensuring customers’ needs are met, complaints are resolved (or escalated) and customer service
provided is of exceptional standard.

Generate and qualify leads via phone and email.
Schedule sales appointments and activities.
Promote products/services to new and existing customers.
Perform cost-benefit and needs analysis of new and existing customers.
Close sales by means of excellent customer service and salesmanship.
Develop strategies for more effective sales closing, share with team.
Maintain positive business and customer relationships to to prolong customer lifetime value.
Prioritize and/or escalate client questions and concerns to increase client satisfaction.
Source and develop client referrals.
Track personal appointments, status reports, and sales.
Meet or exceed monthly sales goals.
Continuously improve through feedback.