Customer Care
Stone Industries
Total des années d'expérience :10 years, 9 Mois
Effectively manage large amounts of incoming calls
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Report to management regarding the finances of establishment.
Answering & responding to all calls, customers support and taking order for Sales.
Responsibility to meet with clients to discuss their financial matters.
1. Responsible for taking & logging incoming calls & providing efficient customer
2. support for all 1st Line issues relating to Servers, Desktops, Laptops and
3. peripherals. Supporting over 500 users & on average answering 40 IT calls a day.
4. Providing technical support over the phone to all IT users.
5. Handling incoming incidents via the phone / e-mail promptly and effectively.
6. Diagnosing and resolving a wide range of technical issues over the phone.
7. Take ownership of a call and seeing it through to closure.
8. Escalating calls and issues where necessary to senior managers & team leaders.
9. Investigating and implementing ways of reducing calls to the Help Desk.
10. Ensuring that all call details are captured and entered in the logging software.
11. Updating support documentation.
12. Answering & responding to all calls & requests within agreed time scales.
13. Keeping customers updated as to progress.
14. Provide troubleshooting and configuration support for client desktop and networking
environment.
System Support
Production all electronic board with advanced production technique THT & SMD and
production mobile
phones and manufacturing and assembling computer includes: Case, Power, Speakers,
Keyboard…
Accountants and Support computer system
Qualification obtained :