IT Specialist
Bonnington Hotel & Apartments
Total years of experience :23 years, 4 Months
Monitor the operation and security of all computer hardware and ensure that it is operating properly
Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel
Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
Prepare a monthly report regarding the systems and issues related to smooth operation of application software
Understand all the department working procedures and perform the related tasks as described
Act as the primary contact for all outside agents in all computer technology related matters.
Respond to all users request and provide them with adequate support.
Troubleshooting Opera, Micros, Sun system, FBM, TMS and Key card System.
Working with McGettigans Most popular PUB in UAE and Handling Micros system outside the UAE (USA, Singapore, and Ireland) by remotely.
Monitor the operation and security of all computer hardware and ensure that it is operating properly
Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel
Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
Prepare a monthly report regarding the systems and issues related to smooth operation of application software
Maintain the documentation of the telephone system configuration and all MPT lines
Understand all the department working procedures and perform the related tasks as described
Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, Novell)
Act as the primary contact for all outside agents in all computer technology related matters
Respond to all users request and provide them with adequate support
Maintain IP base Security CCTV system.
Daily basis taking Backup from PABX telephone system.
APRIL 2006 - NOVEMBER 2010 RAMADA PLAZA HOTEL DOHA - QATAR.
AS AN SYSTEM SUPERVISOR (IT)
• Provide direction to implement and deploy of end-user systems, software,
hardware and technology to support the business based on RAMADA IT Policy and Standard guidelines.
• Create a positive environment through personal leadership.
• Troubleshooting Opera, Micros, Fidelio, Sun Application System.
• Troubleshooting Clients Computers (Printer, Scan & Other Devices)
• Troubleshooting, repair and maintenance of Servers, Desktop equipment
&Managed Switches and routers.
• Daly Basis Checking the Credit Card Interface.
• Provide weekly metrics report on helpdesk performance and perform root cause
analysis to improve service level
MARCH 2005 - DECEMBER 2005 KBR GROUP - IRAQ BAGHDAD.
AS A SYSTEM SUPERVISOR (IT)
• Handling pc network area.
• Maintaining pc hardware and software.
• PC Assemble and upgrading.
• Handling the all the Router and Switch.
• Working with Cisco and 3com network group.
• Handling 2000 and 2003 server.
2000 - 2004 SEASHELL INN HOTEL DUBAI - U.A.E.
AS A SYSTEM SUPERVISOR (IT)
• Handling the hotel FIDELIO & SUN APPLICATIONs.
• Troubleshooting client's computer problems.
• Handling the pc hardware side and software side.
• Managing Micros & printers in all the outlets.
• Handling the network side wireless net and ADSL LAN line.
• Installation and upgrading the hardware and network Routers.