samantha kumara

Monitor the operation and security of all computer hardware and ensure that it is operating properly
 Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel
 Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
 Prepare a monthly report regarding the systems and issues related to smooth operation of application software
 Understand all the department working procedures and perform the related tasks as described
 Act as the primary contact for all outside agents in all computer technology related matters.
 Respond to all users request and provide them with adequate support.
 Troubleshooting Opera, Micros, Sun system, FBM, TMS and Key card System.
 Working with McGettigans Most popular PUB in UAE and Handling Micros system outside the UAE (USA, Singapore, and Ireland) by remotely.

 Monitor the operation and security of all computer hardware and ensure that it is operating properly
 Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel
 Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
 Prepare a monthly report regarding the systems and issues related to smooth operation of application software
Maintain the documentation of the telephone system configuration and all MPT lines
 Understand all the department working procedures and perform the related tasks as described
 Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, Novell)
 Act as the primary contact for all outside agents in all computer technology related matters
 Respond to all users request and provide them with adequate support
 Maintain IP base Security CCTV system.
 Daily basis taking Backup from PABX telephone system.

APRIL 2006 - NOVEMBER 2010 RAMADA PLAZA HOTEL DOHA - QATAR.
AS AN SYSTEM SUPERVISOR (IT)
• Provide direction to implement and deploy of end-user systems, software,
hardware and technology to support the business based on RAMADA IT Policy and Standard guidelines.
• Create a positive environment through personal leadership.
• Troubleshooting Opera, Micros, Fidelio, Sun Application System.
• Troubleshooting Clients Computers (Printer, Scan & Other Devices)
• Troubleshooting, repair and maintenance of Servers, Desktop equipment
&Managed Switches and routers.
• Daly Basis Checking the Credit Card Interface.
• Provide weekly metrics report on helpdesk performance and perform root cause
analysis to improve service level

MARCH 2005 - DECEMBER 2005 KBR GROUP - IRAQ BAGHDAD.
AS A SYSTEM SUPERVISOR (IT)
• Handling pc network area.
• Maintaining pc hardware and software.
• PC Assemble and upgrading.
• Handling the all the Router and Switch.
• Working with Cisco and 3com network group.
• Handling 2000 and 2003 server.

2000 - 2004 SEASHELL INN HOTEL DUBAI - U.A.E.
AS A SYSTEM SUPERVISOR (IT)
• Handling the hotel FIDELIO & SUN APPLICATIONs.
• Troubleshooting client's computer problems.
• Handling the pc hardware side and software side.
• Managing Micros & printers in all the outlets.
• Handling the network side wireless net and ADSL LAN line.
• Installation and upgrading the hardware and network Routers.