سامانثا روحانا

Agent في Saradar Bank Sal

• لبنان
• فبراير 2017 إلى أغسطس 2021

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
•Managed quality communication, customer support and product representation for each client.
•Assisted customers with questions and concerns.
•Worked under strict deadlines and responded to service requests and emergency call-outs.
•Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
•Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
•Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
•Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.