Samantha Saldanha

Help Desk Assistant
1. Maintain Telephony facilities( PBX, Phone, Fax, IP telephony )
2. Help Desk calls related to computers and telephony
3.Format and monitor desktops and laptops in the organization
4. Maintain Inventory of all IT equipment
5. Install and maintain the biometric device.

1.Trained in installing PBX systems, and configuration of various IP based devices such as IP phones, Linksys adapters, soft phones etc
2. The company provides bulk sms services. Managed the sms platform: inbound and outbound routes had to be configured. Was responsible for the opening of a new account and handled the SQL database.
3. Was acquainted with the VOIP server and calling card services.