Operation support and Quality control specialist
Edfa3ly
Total years of experience :10 years, 0 Months
• Supporting and guiding all the agents and solve the customer needs on spot.
• Supporting and covering any employee from any of the operation departments according to the business needs.
• Handling the returns of the defective products from our warehouses in United States of America and Egypt.
• Solving and analyzing every mistake that was made by the system, employee or agent and that occur under the regulation of the service.
• Follow up on the mistakes and draw to operation manager in order to prevent any future occurrence.
• Following certain strategies to improve each department's performance in order to maximize service quality and customer appreciation for the service and products.
• Maintaining customer satisfaction by solving any operational issue or problem may face the customer before and after receiving the products.
• Handling all the delayed items in the warehouses in United States of America, United Kingdom and Dubai.
• Receive reports of the cases related to the products and solve the issue of it to give a hand and ease the warehouse employee’s tasks.
• Make sure that all products were in a good condition till arriving them to Egypt.
• Handling the returns of the defective products from our warehouses in United States of America and Egypt.
• Put specific number to follow locate and track every purchased item from the merchandiser to the warehouse.
• Contact the warehouse in USA, UK and Dubai handling the suspended cases of the tracking numbers
• Contact the websites and the sellers to handling the suspended cases of the tracking numbers and handling all the extra/wrong/damaged products in order to minimize loses and ensuring the maximum products quality.
- Do many researches for the oil-gas sources.
- Explore promising area of production of gas, oil, water and petroleum.
- Use advanced tools to improve the researching process based on a previous studies.
- Investigate and locate the utilities and detect the impedance of the land to build on it.
- improve the usage of software and programs that related to the geophysics and geology
- this job need an active person able to work hard climb mountains, good interpreter and person with huge imagination and prediction.
Handling the outbound inquiries and missing information through phone.
Supporting and guiding all the agents and supervising their inquiries and complains.
• Review the incoming orders to be proportioned with the company policy rules with the customer needs.
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Revising all the required items to make sure that they will be ordered as desired (specs - color - size - quantity - shipping speed).
Expected 2017