Quality Assurance compliance Specialist - OKAG Group
Omar Kassem ALessayie Group
مجموع سنوات الخبرة :19 years, 1 أشهر
1. Preparing and implementing quality assurance policies and procedures, (OKAG Subsidiaries) and ensure compliance with procedures and processes
2. Assist in transformation process through continuous process & operational improvement for OKAG subsidiaries
3. Performing routine quality inspections, address and discuss correctives actions and proposed solutions with superiors.
4. Identifying and resolving workflow and services issues.
5. Documenting quality assurance activities and creating audit reports.
6. Ensuring that standards and QHSE regulations are observed.
7. Making recommendations for improvement.
8. Develop individual KPI for team members and analyzing individual performance to target
9. Define standards of performance for Customer service division and drive improvements to the customer experience
10. Provide summaries and reports as required (monthly / weekly)
1. Working together with a Quality Assurance (QA) team to assess service problems and ensure services meet customer expectations and demand.
2. Assist operations in tracking, documenting, and reporting quality levels as well.
3. Analyze and investigate service complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements, and ensure customer master data alignment with respective department.
4. Develop quality measurements and KPI to track improvement and Liaise with internal departments including HR, Sales, and Marketing, Finance, WH, and customer services departments.
5. Develop quality assurance standards and company department’s work processes and structure.
6. analyses results together with related functions (Supply Chain, Warehouse, Customer Engagement) and ensure implementation of agreed solutions
11. Identify training needs, creating training materials and take action to ensure company-wide compliance.
7. communicate with Support Teams (Supply Chain, Warehouse, HR, QA , Finance ) and to drive win-win solutions for customers
1. Direct and coordinate the company’s quality program, including the implementation of ISO 9001, 14001, 18001 systems and procedures.
2. Ensuring compliance with national and international standards and legislation.
3. Perform/schedule Internal Audits, and Verify Corrective Action Reports and Preventive Action Reports.
4. Manage non-conformity discrepancy reports, recommend continuous improvement activities
1. Develop of adequate company policies, procedures and process (work flow) in order to maintain efficient operational excellence. (Complete manual for HR, Operation, QA, and HSE). Setting standards for quality and health and safety.
2. Update and prepare company certificates that help work process improvement.
3. Directing objectives KPI’s to maximize profitability.
4. Defining quality procedures in conjunction with operating staff.
5. Assessing customer requirements and ensuring that these are met and investigate customer complaints and non-conformance issues.
6. Line management for customer care representatives ( projects ) - responsible for leading, coaching and developing their capabilities .
7. Participate in developing incentive programs.
8. Conduct job description for employees, job analysis, training plans. determine training needs
9. Attend internal and external Audits for the OHSAS 18001, ISO 9001 and ISO 14001 Certification. evaluate audit findings and implement appropriate corrective actions
10. Assist in preparing Emergency Response Plan, Waste Management Plan, audit workplaces for HSE Hazard identification and related hazards.
11. Communicate teams’ progress and outcomes of quality activities to Business Leaders.
1. Organize Management Review Meetings.
2. Collect data for measurement to Quality Objectives.
3. Verify Corrective Action Reports and Preventive Action Reports.
4. Prepare and maintain all ISO required documentation.
5.Train organization on ISO 9001 documented procedures.
6. Prepare company Polices and Procedures .
7. Represent company for customer quality audits.
8. Perform and schedule Internal Audits.
9. Prepare and achieve ISO 9001 for the company.
10. Prepare for achieving OHSAS 18001.
1. External Relationship: Clients, supplier. (Preparing for external events)
2. Develop & circulate monthly analyze report to the executive manager.
3. Proper management of all related documents to implement ISO 9001:2008 Standards.
1. Responsible for reviewing P&G financial services, (ex: offers given by the co).
2. Ensure accurate forecasts for these services and operating budgets are not exceeded.
3. responsible to deal with P&G, FONTERRA, and CLOREX co, to handle any problem concerning their claims.
4. Keep accurate records of costs and profits and losses statments to satisfy legal requirements.
5. Preparing their monthly claims.
6. Preparing Reconciliation for the key Accountant customers like Panda, Carrefour.
leader for a working team concerning:
1.Manage, review and analyze financial invoices and budget related to ARAMCO accounting services at the hospital.
2. Review ARAMCO payments and prepare periodic reports.
3.Assist Department Manager with the planning and evaluation of contract payments, capital and noncapital budgeting.
4.Forecasting data, for regular analysis of expenditure.
5. Ensuring all reporting claims are met in conjunction with closing calendars.
1. Implementing, reviewing and improving all call center policies, procedures and service standards.
2.Handling problems.
3. Affect many customers at all levels to get their satisfaction and their corporation.
4. Coordinating between indoors sales and outdoors.
5. Track calls volume, reporting discrepancies and areas that need improvement to the employer.
6. Find solutions to improve the call center and increase profitability.
•Diplôme De langue Française, ALLIANCE FRANCAISE. •Certificat De Française Du Tourisme et de L hôtellerie. •Diplôme de Français d'affaires: 1 er degré, 2eme degré