guest services agent
El mouradi
Total years of experience :1 years, 2 Months
1. Reservation management: Allowing guests to make room reservations online or by phone.
2. Request management: Handling guests' special requests, such as room preferences, food and beverage needs, etc.
3. Room service: Facilitating orders for meals, drinks, and other services to be delivered to guests' rooms.
4. Staff communication: Ensuring effective communication between guests and hotel staff to address their needs and requests.
5. Guest assistance: Providing information about hotel facilities, local attractions, transportation, etc., to help guests make the most of their stay.
6. Feedback management: Collecting guest feedback on their experience and conveying it to hotel staff to improve services.