سمر حسن

customer service manager في concept

• مصر - القاهرة
• أشغل هذه الوظيفة منذ نوفمبر 2005

- To meet the daily and weekly and monthly
- Do the workshop every week
- Work reports on the itinerary today
- Addressing customer complaints, which defies members section
- To achieve the overall goal of the department to work on a total customer satisfaction
- Provide services to the client Ultimate
- Survey work on a regular basis to verify the extent of the measure customer satisfaction with the service provided to them
- Make sure to complete the entire client data
- Facilitate all the obstacles in front of customers and attention to the specific problems and this is done through the ( good listening to the words of the client - defining the problem detail - follow up and resolve the problem ) .
- The promotion of some special offers through the exploitation of the company 's customer relationship through customer service and employee delegates.
- Monitoring of mistakes today as follows: -
1 . How to talk with customers .
2 . Address the problems .
3 . Writing reports .
4 . Dealing with the flexible work system .
- Personnel training for new department