Service Delivery Supervisor
Xceed
Total years of experience :13 years, 1 Months
* Ensure quality of service to the highest standards to ensure our clients / customers satisfaction.
* Driving and monitor the KPIs of Team Leaders, update operational forms with the required data.
* Act as a self-starter and an action taker to achieve preset/future goals.
* Analyze and evaluate operational results, take appropriate actions for improvement.
* Improve and enhance communication channels within the team to ensure adequate update of information and data.
* Coach and provide relevant feedback on team performance progress and ensure team development.
* Ensure accurate management of real time, time management, and shift handover.
* Ensure quality of service to the highest standards.
* Utilize tools, resources and information to help CSR Team to perform effectively.
* Improve and enhance communication channels within the team to ensure adequate update of information and data.
* Monitor and enhance Team KPIs.
* Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.