Operations Supervisor
Panalpina Gulf LLC
مجموع سنوات الخبرة :19 years, 8 أشهر
Monitor and manage the whole department in absence of the BU manager.
Handle the tasks of Business Unit manager in managing daily activities
Manage the mail box and reply messages within 24 hours.
Acting as a control tower for the high revenue commercial account through extensive follow up procedure
Managed shipping, receiving, consolidations, scheduling, material handling, and inventory control to insure efficient and organized movement of inbound and outbound merchandise. Resulted in over 98% order accuracy and over 97% inventory accuracy.
Handling Charter shipments - Coordinating with Origin and supplier, arranging for the pick up and delivery to the airline, SOP generation, Issuing AWBs, Quotation and Billing etc.
Quoting Competitive rates on customers request and necessary information related to Air & Sea Freight
Successfully handled complete operations for prestigious clients like - Belleilli Energy, Exterran, National Oil well Varco, Sony Ericsson, Wipro, Clipsal, Thuraya. Operations include - Day to day shpt handling, SOP generation, Profit and Loss responsibility
Manages returns, shipments, and receipts of customer products to ensure accurate inbound and outbound processes.
Responsible for delivering the products made by the Client to the concerned wholesalers and distributors
Plans, controls, coordinates, evaluates and integrates logistics activities which include supplies, services, transportation and control of personal property
Performs tasks like preparing data entry and confirmation of key milestones like arrival, departure, and customs clearance as per the specifications of Customer Standard Operating Procedures
Responsible for planning and scheduling appropriate modes of transportation based on daily needs
Oversees staff interaction with customer representatives to ensure procedures are followed and customers are satisfied
Responsible to meet KPI’s for operational, file closing, payment collection, etc
Manage complete cargo booking, documentation, import-export, customs clearance, transportation, staff administration, scheduling cargo movements.
Cargo manifesting
Handle valuable cargo: Gold bars, Silver bars Gold & Diamond jewellery etc
Develop excellent working relationship with customer, airline and shipping lines
Answer all the queries of the customers. Arrange collection and deliveries of shipment on time
Thorough knowledge of ATA, Emirsal etc.
Handle issue of screening and demurrage charges
Communications through computers and post flight functions etc
Cargo check in, issue delivery orders and receipts
Executing HAWB & MAWB
Creating files for exports & imports
Liaising with airlines for time Schedule
Entering shipments in the system called BITS (Official IT system of the company)
Calculating freight charges
Coordinate with the issues, receiving and inventory department for smooth flow operation.
Coordinate with all import & export shipments. Monitor transit shipment, monitor all import & export pre alerts.
Dealing with third-party with client named as HSBC Bank, Standards bank London, Wall street Exchange
Arranging trucks and crews for timely pickup and delivery
Shift team in charge of 15 colleagues