desktop support
community college of qatar
مجموع سنوات الخبرة :7 years, 1 أشهر
Desktop/Network Support Engineer/lead
Company: Community College of Qatar
Location: Doha Qatar
Total Experience: 2 years 7 months
Responsibilities:
• Configuring automatic software installation using Active Directory.
• Maintained the system and server backups for emergency.
• Performed troubleshooting and helped in debugging the system.
• Installed the various upgrades and patches and conducted regular tests to ensure a smooth functioning.
• Assisting staff with the installation, configuration, and ongoing u stability of desktop computers, peripheral equipment and software within established standards and guidelines Supervising and Provisioning of end user mailboxes on MS Exchange environment.
• Provisioning of network share drives.
• Performed all levels of hardware and software systems support for over 2000 computers and 300 printers spread across 5 locations.
• Perform routine maintenance audits of systems and software.
• Active participant of team and myself in annual IT budgeting exercise.
• Management of IT Asset Inventory.
• Setting up of IT infrastructure for key strategic corporate events.
• Maintaining hardware, assembling & imaging of workstations via Norton Ghost.
• Handled the Service Desk operations for the organization and responsible for ensuring smooth running of operations.
• Created user manuals and provided technical support sessions for new employees.
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.
Analyzed software, hardware and network systems for various transmission systems.
Configured and installed routers, switches and wireless controllers.
Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Created monthly performance reports.
Manipulated frequently-used switchport settings to optimize the switch utilization and minimize routing issues.
Managed application patches, data backup, security changes and network configuration.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Configured and installed routers, switches and wireless controllers.
Maintained company servers, computers, printers, cables and other equipment.
Identified, reported and help resolved network security violations.
Analyzed complex computer systems to assess vulnerability and risk.
Managed application patches, data backup, security changes and network configuration.