Customer Service Representative
Eaton
Total des années d'expérience :12 years, 6 Mois
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Maintained excellent working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, invoices and shipments, .
• Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing.
• Generated all documentation and information required for customer shipments.
• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Reported customer feedback to management, including any signs of customer dissatisfaction.
• Established long-term customer relationships through prompt and courteous service.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Picked up incoming stock and delivered materials to designated locations.
• Handling branch operation activities on daily basis
• Enhanced resource allocations while monitoring expenses.
• Provided staff members with the support and training to achieve top client satisfaction.
• Increased operational efficiency by leading staff development.
• Worked with support teams to resolve issues with service.
• Handling branch operation activities on daily basis
• Enhanced resource allocations while monitoring expenses.
• Provided staff members with the support and training to achieve top client satisfaction.
• Increased operational efficiency by leading staff development.
• Worked with support teams to resolve issues with service.
• Bachelor of Management Studies (BMS) from University of Mumbai. (Specialization: Business Administration)