Quality Analyst
BT
Total years of experience :8 years, 0 Months
Maintained checklist for each step which reduce the churn in business and making sure each team member following the designed process.
•Quality checked on multiple projects following the PMP best suitable approach and RCA on end to end process like system accesses and scheduled shift for training and consolidation period along with the planned exceptions or shrinkage on Genesys tool.
•Make the quality management, quality assurance and quality control plan using the PMP tools and techniques.
•Quality checked the risk register - like any pre-planned uncertainty are logged in or not.
•Update the change log, quality matrices and project documents.
•Compiles and distributes and analyses daily, weekly, and monthly quality reports.
•Implemented lessons learned from previous projects to the existing projects and share best practices with the team.
•Hands on experience on seven basic quality tools.
•Facilitated weekly meetings with key stakeholders to identify needs and improve service by assuring 100% quality.
•Improve the processes that helped management to meet and exceed quality standards and streamline processes to reduce cost.
•Improve the quality and efficiency of the process my making automated file w.r.t the brainstorming, cause and effect diagram and Kaizen Technology.
•Created training manuals, trained and provided accurate, consistent, and constructive performance feedback to team and project manager.
•Documented all the quality failures with constructive feedback to the team mates by looping the project manager.
•Designated as a lead of the team when project manager unavailable.
•Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization.
Analyst - Work Force Management at BT
Working on multiple projects that produce compensation and human resource practice survey data reports like job matching of the employee’s in any organization.
•Provide market alignment on salary of all employee categories making all organizations on same page.
•Identify all the unwanted errors using excel and governed the data in a defined set of procedure.
•Graphically representation and dealing with the highly confidential part of the organization like compensations and benefits.
•The role performs risk analysis as well as quantitative and qualitative statistical analysis, of moderate complexity, using Mercer's proprietary Global Survey Tool (compensation survey analytical application) and MS excel.
•Customise survey participation request documents per survey requirement parameters, send to participating clients, and track returned data sets in Excel spreadsheets or Quantum
•(Data collection software) from clients.
Prepared performance measurements daily/weekly/monthly to ensure company goals are on track.
•Researched, resolved, and communicated process issues to team mates and management.
•Statistical data and functioning - Mean, Median, Mode, Standard deviation, Normal distribution, variance, correlation.
•Monitoring the transaction of all procured items and making performance graph.
•Daily Identified client related issue trends and developed and implemented appropriate resolutions. Forecasting using tool CMMI (Level 5) for process improvement.
•Analyse/risk or research and planning to whom new contract assign as per the requirement of stakeholders.
•Negotiated terms and conditions for contracts and keeping in mind to get best deal with excellent quality to generate revenue for the organization.
•Cross trained on multiple processes. Process improvement ideas, Value stories.
•Worked as backup Process Trainer & Quality Auditor.
•Planning and working flexibly to achieve SLA & TAT
2010 – 2013 2007 - 2010
2010 – 2013 2007 - 2010
2010 – 2013 2007 - 2010