Service Enginer
Argos
Total years of experience :24 years, 3 Months
Assigned the responsibilities of providing technical support to customers in repairing copier machines
Performed the tasks of managing printer inventory and service level agreement with clients
Handled the responsibilities of buying hardware components of the machine to meet the requirement of customers
Responsible for adjusting photo copiers by performing preventive maintenance on a regular basis
Assigned the responsibilities of providing sales support by coordinating the marketing activities of the business unit
Handled the tasks of determining machine equipment malfunctioning part and cleaning the machine
• Installing CANON Digital Copier Machines.
• Daily attending service calls
• Daily reporting to the Service Manager
• Taking feedback of customer for service calls
• Preparing the Monthly billing for T.G customers
• Also converting Call & Maintenance Customer to T.G Customer
• Handling customer issue
• Maintaining and repairing Canon Toshiba Digital copier, Risograph Digital Duplicating, Fax Machines for Commissioner of police, Pune Area
• Managed and serviced approximately 250 clients in the Pune territory, received over 5 service requests daily
• Performed preventive maintenance on all equipment which consisted of replacing drums, blades and feed rollers
• Provided troubleshooting Refurbishing Copier machines as well as products from other suppliers
• Maintained client network of copiers, computers, printers, fax machines and configured IP addresses
• Installing, Digital Duplicating machines, Encoding & Power Encoding Machines, Bundle Note counting machine, Loose Note counting machine, Postal Franking Machines, etc.
• Daily Service call planning and PM Planning(Quarterly)
• Daily Reporting to Maintenance Manager
• Checking target Achievement by monthly
• Making new customers or refurbishing their old machine in to new
• Preparing the Quarterly billing And Half yearly taking follow up for AMC
• Preparing the consumable and spare parts billing for AMC and C&M Customers
• Handling customer issues
• Installing, RICOH Analog and Digital Copier Machines.
• Managed and serviced approximately 150 clients in the Kolhapur territory, received over 5 service requests daily
• Performed preventive maintenance on all equipment which consisted of replacing drums, blades and feed rollers
• Maintained client network of copiers, computers, printers, fax machines and configured IP addresses
• Serviced Ricoh copiers and printers throughout Kolhapur City as well as Sindhudurgh.(KonKan Area)
Diploma in Industrial Electronic Engineering