Assistant Vice President
PRESTIGE GROUP- Falcon Property Management Services
مجموع سنوات الخبرة :21 years, 5 أشهر
Current employment:
PRESTIGE GROUP- Falcon Property Management Services Bangalore, India.
Designation: Assistant Vice President - Property & Facilities Management
Core member of the team leading the Operations of the Property & Facility Management for the Iconic and Niche properties of Prestige Group at Bangalore, Mumbai, Hyderabad and Chennai. Properties managed by FPMS include UB City, Kingfisher towers, Prestige Khoday tower, Prestige Saleh Ahmed, Prestige Falcon towers, Prestige Leela Residency, Prestige Kenilworth, Prestige Hermitage, Prestige Jasdan Classic (Mumbai), The Prestige City (Mumbai) and others. Apart from heading day to day operations of the Prestige owned properties, currently heading the division providing integrated facility management services to third party clients (Malls, Residential and Commercial properties) that encompasses (but not limited to) Infrastructure Maintenance, Compliance, Budgets, Monitoring of Payments/AMC's, Security Systems, General Administration, Quality and Process Improvements and other functions like.
Duties & Responsibilities:
• Admin & Facilities Operations encompasses
- Security Management
- Manpower management team of more than 1200 employees
- Coordination for all Audits -
Procurement and Vendor Management
- Champion all Admin and Facility activities in the assigned locations
- Implementation of Best Processes and Systems Building Operations
• Providing leadership to the Administration and Facility Management teams.
• Consult and Collaborate with Operations Team to oversee the operation, staffing, performance and development of the Admin & Facilities service delivery
• Understand the Admin & Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with Operations Team
• Management of the capital and expense budgets for all the sites.
• Accomplish key performance indicators as identified by the Management
- monthly/quarterly/annual reporting.
• Ensure contracts, insurance requirements, and government regulations and safety standards are followed properly. Ensure compliance and audit standards
• Institute a grievance addressal mechanism and addressing client concerns
• Implementing and Optimizing effective cost saving mechanisms
• Finalizing and managing the vendors for Security, Transport, HK based on quality, price and reputation in market.
• Coordination between All regions /CO for necessary approvals and process implementation.
• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Period of work: - General Manager - 12th March 2018 to 31st May 2023
Promoted to AVP - 1st June 2023 till date
Raheja Developers - Realcare BMS Pvt. Ltd Delhi, India.
Designation: Senior General Manager - Facilities (Operations and Maintenance)
• Man Management recruitment of Team of more than 800 Members.
• Implementing the Health and Safety Environment procedures.
• Making Planed preventive maintenance schedule and execution as per schedules.
• Review the Maintenance /Service practices of Team to deliver quality work practices in line with Manufacturer recommendations.
• Handling end to end responsible for Operation and Maintenance of Multiple Clients of different sector like Hotel, IT and It services, Malls, Super stores, etc.
• Developing leadership qualities to bring in effectiveness towards Team Work.
• Enhancing the skill matrix of the Team Members and self by means of Specified Training and interacting with them with respected to specified fields and personality in coordination with Recruitment Team.
• Client relationship. Develop strong relationship with client by attending and resolve the issues of Clients.
• Prepare MIS and MMR -Monthly Management report for Facility dept.
• ON Job Training/ Technical Training
• Transition of New Site.
• Conducting Regular Technical and Quality Audit of the facility to improve the service level of the site by adopting best work practices of Operations.
• Coordinate with account team for delivery of Invoices and collection of Payment.
• Support the client for annual shut down and any emergency break down work.
• Looking over Energy & Cost management.
• Implement best Maintenance practice and adhere to company EHS polices.
• Ensure site is running with in the budgeted.
• Contract Management.
• Ensure and adhere to the SOW mentioned in the contract agreement.
• Initiate Strategies to achieve measurable Improvement of the site
• Planning & Executing Modification projects.
• Procuring the all materials, Inventory control of materials & managing Store.
• Handling the statutory requirements of the Facility like Electrical Inspectorate, KSPCB, Labour, etc.
• Preparation of training calendar and conducted training for all the sites.
Period of work: - 1st April 2017 to 7th March 2018
Allied Business Corporation. Muscat, Sultanate of Oman.
Designation: Manager- Property and Business Operations
At Allied Business Corporation, my job included taking care of major client accounts and business leads. Job includes managing the overall property & real estate operations for Allied Business Corporation at Sohar in Oman. My core competencies include discussion sessions with business groups, preparing Rental proposals, Property reports, managing project risks and Health and Safety at Site. I was responsible for Issue resolution and tracking of critical milestones. I was also actively involved in Vendor management and periodic reporting of high-visibility projects to the chairman and the Senior Management. The property managed by me, comprises of residential apartments & Villas, serviced apartments, health club and gymnasium. I led a team of well trained Associates, Executives and Managers, who report to me about the daily operations, which includes maintenance issues, bookings and reservations for corporate and individual clients. My team catered to all the requirements for our individual or corporate clientele. I ensured business continuity with our clients and also search for prospective leads. My responsibilities include attending to marketing, finances, accounting and other incidentals in addition to day-to-day operations of the overall property. I was also responsible for maintaining a timely service line with clients and establishing a proper channel of communication between the Management and employee body within the organization, with ensuring 100% compliance and Customer Satisfaction. Also, I was responsible for the purchase of furniture, maintaining fixed asset codes and resale of used furniture. Responsibilities includes Managing all service activities with subcontractors and maintenance procedures such as: Cleaning, MEP, Civil Work, Security, Waste Management, Fixing and Removing Gypsum Boards, Pest Control, Landscaping, Elevators, Fire Fighting, Renovations, Furniture’s, Annul Budget, Pricing and Material. I ensured that all service providers carry all the work based on SLA (Service level Agreement). I ensured the highest standards and safety regulatory requirements, Performs required testing/inspections/evacuation procedures such as fire drills, fire protection systems, security systems, HVAC systems, emergency power.
Period of work: - 2nd November 2010 - 28th March 2017.
Western Cans Pvt. Ltd. Mumbai, India
Designation: Client Servicing Manager. (International Business)
At Western Cans Pvt. Ltd. my key responsibilities were to manage a team of Client servicing executives and a team of Business development executives, catering to across location requirements for our esteemed clientele. I was responsible for maintaining a timely service line with clients and establishing a proper channel of communication between the Management and employee body within the organization and ensuring 100% compliance. My key responsibilities also included taking care of the invoicing, billing and collection from clients periodically and coordinating with the accounts department to ensure no bills were pending for payments. Submission of a well furnished Market Intelligence on the open needs and creating a plan of action with defining the timelines for servicing and closure. I ensured proper safety procedures in the plant as per the standards of Industrial Safety, OSHA/ NEBOSH. Job also includes maintaining Team performance reports, creating their SLA’s, defining productivity and supporting half yearly and annual appraisal’s.
Period of work: - 7th October 2007 - 10th October 2010.
Zenta Technologies Mumbai, India
Sr. Client Relationship Associate (Team coach)- J.P Morgan Chase bank (USA).
Job included interactions with clients - J P Morgan Chase Bank- USA. I managed a team of 15 agents in a contact center located in Mumbai. I ensured that we consistently delivered good results and met client expectations within the given timeframe. I handled responsibilities like developing concepts for in-house trainings for my team to ensure best results, with client servicing also as a part of KRA. Responsibilities included preparing daily and monthly performance reports and giving feedbacks to the team. Preparing MIS reports and also keeping the management informed about the strategies and planning that would help the performance of the entire unit. Also handled operational round of interviews for recruitment of new staff and allocate them per the project requirements.
Period of work: - EMP code HSSP-5083- 03rd Jan 2005 - 28th Feb 2006
Period of work: - EMP code HSSP-9962- 21st Aug 2006 - 30th Sept 2007
J W Marriott / Hertz. Mumbai, India
Travel Desk Executive
I worked at J W Marriott Hotel, Mumbai as a Travel Desk Executive as an implant for Hertz Rent a Car.
Job included taking care of the guest’s travel needs, maintenance of the car fleet which comprised of luxury and semi luxury vehicles. I conducted interviews for recruiting new staff with good skill and ability to handle guest relations on travel desk responsible for services to HNI clients in a reputed hotel like J.W. Marriott, Mumbai.
Period of work: - 12th JUNE 2003 - 30th MAY 2004
Reliance India Mobile Mumbai, India
Front office executive
I worked as Front Office Executive for Reliance Infocom.
Managed a team dealing with the Inwards and outwards of the membership forms at the central operations unit and ensured that the forms reach the right department for further application process. Maintaining direct contact with the customers and ensuring customer satisfaction.
Period of work: - 3rd JAN 2003 - 10th JUNE 2003
Kamat Hotels India Ltd Mumbai, India
Senior Sales Consultant
Key responsibility included sales of memberships for properties owned by Kamats Group of Hotels in Mumbai & Goa, and other properties affiliated with Timeshare concept by RCI (Resorts Condominium Internationals).
I promoted memberships for properties like The Orchid Ecotel, Mumbai & Lotus Suites, Mumbai & Goa including corporate sales and presentations for different clients. Also handled recruitment and training of new hires and ensured that they give their best performance. Achieved monthly Sales target given by the management team.
Period of work: - 6th MAY 2002 - 31st DEC 2002