Human Resources Coordinator
SAMACO
Total years of experience :4 years, 9 Months
• Directing employees requests to the concerned departments.
• Following up with the concerned departments the pending requests, and updating the employees with their requests' status.
• Guiding employees on how to process their requests with the required procedures and forms.
• Assisting in processing termination/resignation process.
• Assisting with recruitment and interview process.
• Preparing the anniversaries celebrations of employees.
• Weekly & monthly reports.
• Handling Telecom department with the following tasks:
• Providing SIM cards to employees for business needs.
• Monitoring their credit limit, subscribed services, and their line packages to correspond with Telecom policy.
• Providing employees with their lines bills to be settled.
• Communicating with the services providers, STC/Zain/Mobily, in case of any issue, inquiry, or request.
• Answering and guide customers via phone, email, and social media.
• Solve problems.
• Worked along with the marketing Dept.
• Customers' feedback follow up.
• Daily reports.
• Processing reservation requests via fax, email, phone, & booking websites partners.
• Supervising a team and organizing their shifts and tasks.
• Following up with the guests or potential guests for their feedback and expectations in order to provide them with a unforgettable stay.
• Monthly, weekly, and daily reports using Excel, Word, and PowerPoint.
• Participating with Sales Dept. for new offers and sales plans.
• Training the reservation staff.
• Handling guests' complains and solve them on the spot.
• Suggesting new ideas and procedures to facilitate the jobs tasks for a more comfortable work environment.
• Call Center, Welcome Call, & Credit & Collection Representative.
• Handling tasks of High Usage, Risk Management, and Fraud Management.
• Acting Supervisor of the Welcome Call team for one month.
3.09 out of 5