Senior IT Engineer
Square General Contracting Company LLC.
Total years of experience :11 years, 2 Months
Responsibilities:
• Investigating and troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Installation & Configuration Servers DL380p Gen8 of 2003/2008/2012 /2022 servers.
• Expert in Active Directory Installation and Configuration, Creating OUs, GPOs, Adding Users & Computers.
• Solid understanding of IP Phone configuration, DNS, DHCP and Network protocols.
• Use to deploy the Applications through Group Policy.
• Assist with the maintenance and operation of approx. 500 workstations (All site ofices).
• Installation & Configuration of Firewall ‐ Internet Security and Acceleration Server.
• Support for Windows XP, Windows Vista, Windows 7, Widows 8, Windows10 & Mac OS users.
• Setup desktop computers and peripherals and test network connections.
• Train end users on usage of computer hardware and software.
• Develop and manage efective professional working relationships with contractor personnel, co-workers and clients.
• Setup computers and install software for various applications and programs.
• Interact with staf on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• ERP System Management (Xpedeon): Led the implementation and ongoing management of the Xpedeon ERP system, ensuring seamless integration with existing business processes and technologies. Managing entire ERP Xpedeon project operations with a view to achieve business objectives and ensure optimum utilization of available resources.
• User Training and Support: Conducted comprehensive training sessions for over users, enhancing their proficiency with Xpedeon functionalities and ensuring high levels of user satisfaction User Support.
• User creation, Projects Creation, Vender/Supplier Creation, Companies/ Branches Creation, contractor/sub-contractor, client, customer, authorization control and system support for customization/ Development of sessions in ERP.
• Technical Support: Provided ongoing technical support and troubleshooting for the Xpedeon system, resolving user issues and maintaining system performance.
• Logged all the issues and errors in Jira, which is reported by user and follow up with Developers team accordingly.
• Technical Troubleshooting: Addressed and resolved technical issues within the Xpedeon system, working closely with IT and vendor support teams.
• Responsible to research for new updates of the ERP Xpedeon system in relation to the business domain and Implement.
• Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users.
• Guiding the users in using various modules and the management for various functional issues.
Responsibilities:
• Investigating and troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Installation & Configuration of 2003/2008/2012 servers.
• Expert in Active Directory Installation and Configuration, Creating OUs, GPOs, Adding Users & Computers.
• Solid understanding of IP Phone configuration, DNS, DHCP and Network protocols.
• Use to deploy the Applications through Group Policy.
• Configure WSUS server to push windows update to client PC as received from Microsoft.
• Assist with the maintenance and operation of approx. 500 workstations (All site ofices).
• Installation & Configuration of Firewall ‐ Internet Security and Acceleration Server.
• Support for Windows XP, Windows Vista, Windows 7, Widows 8, Windows10 & Mac OS users.
• Sets‐up Local Area Network for new ofices.
• Installation and configuration of Wi‐Fi connectivity between site ofices.
• Assigning file/folder permissions for shared drives to specific departments/users.
• Installation of network printers, copiers, plotters and scanners.
• Maintaining records of software licenses.
• Configures E‐mail accounts in computers (MS Outlook) and mobile devices (Apple/Android/BlackBerry).
• Maintain and create user accounts and policies within Active Directory.
• Responsible for checking and verifying IT equipments which issued from IT Center as well as the handing over of IT assets related to site ofices before sending to IT Workshop.
• Responsible for ensuring stable performance of current system while assisting in the continuous development and improvement of the company & IT services.
• Coordinates with the purchasing department for ordering necessary IT equipments.
• Conduct sites visit for checking and maintenance of all IT assets.
• Talking to staf or clients through a series of actions either face to face/ remote support or over the telephone to help set up systems or resolves issues.
• Responsible for all data backup for all site ofices.
• Performing timely workstation hardware and software upgrades as required.
• Installation, configuration & maintenance of diferent firewall devices like Sonic Wall 2400, FortiGate 60D.
• Use to handle Symantec End point protection, create policies and rules as receive from information security department once CR Approved.
• Use to deploy the Symantec End point protection for the clients PC from Manager Console.
• Upgraded the Symantec End Point Version from 11.0 to 14.3.5 as received from Symantec.