Customer Service Representative
Pearson VUE
Total years of experience :13 years, 7 Months
•Provide support for Pearson VUE customers by acting as the first line of contact for in-bound requests received via phone, email.
•Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness.
•Contact other departments to utilize information as necessary to obtain and provide information as requested by candidates.
•Trouble shoot customer issues, owning them until a full resolution has been obtained.
•Process all data in line with business standards and Data Protection.
•Use the SharePoint System to understand and follow policies, procedures and work instructions.
•Assist in the training of new customer service agents when needed.
•Picked up calls from customers regarding inquiries, notifications, suggestions, requests, complaints and urgent notifications.
•Responded to feedback received or refer them to competent bodies.
•Provided timely, efficient and accurate information to all its valuable calling customers 24 hours a day.
•Organized work flow to meet customer’s time.
•Maintained call center database by entering information.
•Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•Developed Facebook fan page which has over 190, 000 followers.
•Edited social media content, arranging with photographers to cover social media platform through Facebook and Instagram.
•Handled the customers directly either by telephone, electronically or face to face.
•Developed a strategy the team will use to reach company goals.
•Created reports to update the company on the team’s progress.
- Carrying out pre-flight duties, including checking the safety equipment, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
- Welcoming passengers on board and directing them to their seats.
-Informing passengers of the aircraft safety procedures.
- Selling duty-free goods and advising passengers of any allowance restrictions at their destination.
- reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations .
- Giving first aid to passengers where necessary.
-Ensuring passengers disembark safely at the end of a flight .
-verifies and keeps records on incoming and outgoing shipments and prepares items for shipment, compares, identifying information
and counts, weight
- Handle and resolve customer complaints.
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