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Sameh Ibrahim, Follow-up Customer Service Specialist

Sameh Ibrahim

Follow-up Customer Service Specialist·Bavaria Egypt Company

Egypt

Bachelor's degree, Bachelor`s Degree in Social Works

Work experience

Total years of experience: 24 years, 3 months

Follow-up Customer Service Specialist

October 2007 - Present

Bavaria Egypt Company

Cairo, Egypt

October 2007 - Present

- Following up all maintenance contracts and the visit reports and the achievement of monthly maintenance visits for customers in Egypt.
- Supervising call center and follow up on customers problems and complaints

Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Secretary Section Head

January 2005 - September 2007

Aerospace Research Center (A.R.C) - A.O.I

Cairo, Egypt

January 2005 - September 2007

I have been responsible for supervision of all administrative works at the security department.

Company industry:
Aerospace
Job role:
Administration

Sales & Installments Collector

March 2002 - January 2007

Private Work (Gold Sales & Collecting installments)

Cairo, Egypt

March 2002 - January 2007

It was a private business and i keep in this job for 5 years and it was something additional beside my main job to increase my income and to gain more experience in the field of sales and customer service and how to negotiate, my main responsibility in this hob was to increase our sales of gold products and keep following to ensure that installments are collected on time.

Company industry:
Sales Outsourcing
Job role:
Support Services

Administrative

January 2003 - February 2005

Kader Factory For Developed Industries (K.F.D.I)

Cairo, Egypt

January 2003 - February 2005

It was my entry level carrier and at this time I start my carrier life as administrative at managerial service department at Arab Organization for Industries and I was responsible for all In/Out internal and external communications.

Company industry:
Military & Defense
Job role:
Administration

Education

Higher Institute of Social Works

May 2002

May 2002

Bachelor's degree, Bachelor`s Degree in Social Works

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

Bachelor's degree of Social Works, Social Works, Good

Skills

Administrative
Expert
Administrative
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Product Support
Expert
Product Support
Expert
Customer Service
Expert
Customer Service
Expert
management
Expert
management
Expert
Customer care
Expert
Customer care
Expert
Microsoft Outlook
Intermediate
Microsoft Outlook
Intermediate
Microsoft Windows
Expert
Microsoft Windows
Expert
Office Package
Intermediate
Office Package
Intermediate
Internet browsing / Data Research
Intermediate
Internet browsing / Data Research
Intermediate
Administrative
Expert
Administrative
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Product Support
Expert
Product Support
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Training
Total Satisfaction of Customer
AUC
Apr 2010
Microsoft Windows & Office Package
VirgiTech Corporation (Microsoft Partner)
Aug 2008

Hobbies

  • Traveling, Technologies, Social Networking
    Always keen to be updated and following whats going on around .....