Senior Contact center representative
Sorouh Developments
مجموع سنوات الخبرة :4 years, 4 أشهر
• Contact potential clients in order to increase sales opportunities.
• Answer incoming calls and respond to customer’s requirements and resolve customer complaints.
• Accurately analyze and collect data for various types of business reports
• Create business reports that provide insight into sales productivity and marketing results
• Entering and updating the client's details into the database.
• Maintaining and developing relationships with existing/new clients via telephone calls.
• Document all call information according to standard operating procedures.
• Managing, tracking and following up on leads by calling them.
Handle all Banking call types, such as account balance inquiries, debit and credit card support and
Online Banking upon completion of additional call-type training.
• Use problem-solving skills to identify and communicate appropriate, solutions to customers.
• Assist Management in Training, developing, and monitoring the team performance and improving
the performance.
• Review all banking requests such as cards activation, installments, and online banking requests
• Coaching agents regarding processes and practices, and policies and explaining the bank goals and
expectations.
• Escalate issues to management or second levels appropriately, meet and exceed customer
satisfaction expectations.
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