Receptionist And Night Auditor
Sodeco Suites Hotel
Total years of experience :8 years, 3 Months
- Greets guests with a welcoming smile and friendly demeanor.
- Performs all guest check-in and check-out procedures.
- Knows room locations, types of rooms available, room rates, and room status tracking.
- Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Receives and manages reservations made online and telephonically.
- Liaises with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Provides local information on restaurants, special sites, activities, etc.
- Organizes transport services for guests at their request.
-Responding to guest inquiries, concerns and complaints as needed
-Answering calls, reservations and queries related to booking or potential booking
-Auditing and balancing reports from the day shifts
-Ensuring that all end-of-day activities have been successfully executed by employees in all departments
-Running end-of-day reports before the close of the shift
-Balancing cash drawers and reconciling with receipts
-Greets guests with a welcoming smile and friendly demeanor.
- Performs all guest check-in and check-out procedures.
- Knows room locations, types of rooms available, room rates, and room status tracking.
- Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Receives and manages reservations made online and telephonically.
- Liaises with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Provides local information on restaurants, special sites, activities, etc.
- Organizes transport services for guests at their request.