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Sameh Gad, Senior Account Manager

Sameh Gad

Senior Account Manager·ABC Office Furniture - Herman Miller

United Arab Emirates

Bachelor's degree, Economic and Foreign Trade

Work experience

Total years of experience: 20 years, 3 months

Senior Account Manager

January 2016 - Present

ABC Office Furniture - Herman Miller

Dubai, United Arab Emirates

January 2016 - Present

• Increasing business opportunities through various routes to market.
• Initiates and coordinates development of action plans to penetrate new markets.
• Collecting customer feedback and market research and monitor competitors.
• Hire, test and assist Sales Executives in preparation of proposals and presentations.
• Provides timely feedback to senior management regarding performance.
• Adheres to company policies, procedures and ensures that implemented within the team.

Company industry:
Home & Office Furniture
Job role:
Sales

Sales Manager

February 2012 - January 2016

Al Reyami Office Furnishings & Gen. Trading

Dubai, United Arab Emirates

February 2012 - January 2016

• Design and apply strategic plan to expand company’s client base and ensure its strong pres-ence.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Identify emerging markets and customer preferences to determine the focus of sales efforts.
• Build long-lasting client relationships through direct sales techniques and B2B marketing visits.
• Present sales report and realistic forecasts to the management team.
• Recruiting, objectives setting, coaching, and performance monitoring of sales representatives.
• Follow organizational policies and regulations that affect the Sales department.
• Being a brand ambassador and reflect company values at all times.

Company industry:
Home & Office Furniture
Job role:
Sales

Customer Service Manager

March 2010 - February 2012

IKEA - Al Futtaim Group

Abu Dhabi, United Arab Emirates

March 2010 - February 2012

• Ensure Customers are having positive shopping experience and a high level of satisfaction.
• Evaluate systems and methods in order to ensure efficient sales mechanisms.
• Store commercial calendar in co-ordination with Comm-in, Marketing & Logistics Managers.
• Deal with customer guidance/complaints and manage all operating departments.
• Coordinate with Logistic & Furniture Range to maintain stock levels and control inventory.
• Recruit and train also inspire and motivate the sales team to optimize sales and profits.

Company industry:
Home & Office Furniture
Job role:
Customer Service and Call Center

Sales Associate & Assistant Store Manager

April 2006 - March 2010

Singways Furniture Store - Azadea Group

Dubai, United Arab Emirates

April 2006 - March 2010

• Carrying out performance reviews and making decisions on various challenging issues.
• Feeding back information to staff via useful and productive staff meetings.
• Motivate, inspire also to train and recruit team members.
• Prepares the daily report to the Managing Partner for the monitoring of the sales budget.
• Evaluates competition by visiting competing stores and gathering information.
• Maintains quality service by enforcing organization standards, policies and procedures.

Company industry:
Home & Office Furniture
Job role:
Sales

Education

Cairo University

July 2008

July 2008

Bachelor's degree, Economic and Foreign Trade

Egypt

GPA (percentage): 87%

GPA (percentage): 87%

Management Sciences and Commerce

Skills

Interior Design

Expert

Operations Expertise

Expert

Sales

Expert

Customer Service

Expert

Complaints Handling

Expert

ANÁLISIS DE RENDIMIENTO

Beginner

CUSTOMER SERVICE

Expert

EMAIL

Expert

MARKETING

Expert

MICROSOFT MAIL

Beginner

POLICY ANALYSIS

Expert

READ

Expert

SALES

Expert

STATISTICS

Expert

TELEPHONE SKILLS

Expert

Complaints Handling

Expert

Customer Service

Expert

Sales

Expert

Operations Expertise

Expert

Interior Design

Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Football & Swimming