سامر عباس

Present to end-users for training purposes.
Support clients to answer queries, locate information and review technical requirements.

Determine, review criticality, and prioritize the resolution of issues.
Guide clients to use self-help resources.

Record customer change requests and technical requirements.

Monitoring Gateways/Networks

Site Build-up operations

Handling Costumer's complaints

Configure and maintain networking peripherals at the customers’ premises

Coordinating with on-site team for
installation/management operations

Ensure QoS enhancement with customers

Managing daily activities by coordinating with system technicians

Monitor telecommunication system logs.

Possess problem solving ability related to link sites/centrals.
cooperate with RF/ IP engineers relating to signals / sectors / links.