Supplier Relations Manager
Eighty6 Shop
Total des années d'expérience :35 years, 3 Mois
• Successfully negotiated and finalized contracts, managing commercials, and preparing proposals.
• Built and expanded the country pipeline by identifying potential deals in the industry and attended trendy events, resulting in increased opportunities.
• Proactively managed supplier relationships, achieving the set target for closing agreements across all platform categories.
• Onboarded signed SaaS customers, demonstrating services, and collaborating with partners operations teams contributing to overall platform growth.
• Executed partner management strategies, leading to mutually beneficial Outcomes.
• Maintained accurate supplier records, resulting in a 30% increase in customer satisfaction.
• Collaborated across departments to ensure suppliers met organizational needs.
• Implemented continuous improvement for supplier management processes, increasing efficiency.
• Successfully negotiated and finalized contracts, managing commercials, and preparing proposals.
• Built and expanded the country pipeline by identifying potential deals in the industry and attended popular events, resulting in increased opportunities.
• Proactively managed supplier relationships, achieving the set target for closing agreements across all platform categories.
• Onboarded signed SaaS customers, demonstrating services, and collaborating with partners operations teams contributing to overall platform growth.
• Executed partner management strategies, leading to mutually beneficial outcomes.
• Maintained accurate supplier records, resulting in a 30% increase in customer satisfaction.
• Collaborated across departments to ensure suppliers met organizational needs.
• Implemented continuous improvement for supplier management processes, increasing efficiency.
• Identified and assessed potential partners, vendors, and suppliers, negotiating contracts and terms.
• Extended credit agreements with partners for 60 days and improving financial flexibility.
• Managed statements and communication between partners and finance.
• Reduced procurement costs by 15% through effective sourcing and procurement
• Utilized historical data for robust forecasting, leading to optimal inventory levels.
• Enhanced stock management, resulting in efficient customer demand fulfillment.
• Developed relationships with key suppliers, contributing to a 20% improvement in partnership retention.
• Negotiated and finalized partnership agreements, expanding offerings, and reducing procurement costs by 12%.
• Monitored supplier performance, ensuring quality service and cost effective pricing.
• Implemented an advanced inventory management system, reducing stock outs by 25%.
• Streamlined processes for efficient order fulfillment, resulting in a 30% reduction in order life cycle.
• Set clear objectives for the Partnership & Procurement team, fostering cross-functional collaboration.
• Managed platform operations, overseeing procurement and inventory replenishment.
• Implemented strategies to reduce order processing time, enhancing on time delivery by 35%.
• Supervised operations success team, setting processes and overseeing KPIs.
• Sustained partner relationships, fostering retention and facilitating growth.
• Analyzed customer data for improved processes and enhanced organizational success.
• Onboarded partnerships with support, training, and administrative tasks.
• Collaborated with the Sales Team to integrate partnerships, increasing monthly acquisition targets by 10%.
• Developed plans and workflows for improved operations and positive customer experiences.
• Collaborated on marketing campaigns to boost customer engagement and sales.
(Privilege Club Membership)
• Managed PR and loyalty operations, implementing strategies for customer satisfaction and brand awareness.
• Increased membership revenue by 20% through excellent customer service and engagement.
• Cultivated loyalty through courtesy calls, promotions, and gifts.
(Privilege Club Membership)
• Managed PR and loyalty operations, implementing strategies for customer satisfaction and brand awareness.
• Increased membership revenue by 20% through excellent customer service and engagement.
(Club Tuesday Membership)
• Acquiring new members, retaining existing members, and ensuring a positive experience
• Implemented strategies to increase memberships monthly by 10%.
• Provided excellent customer service, resolving complaints to build loyalty.
(Club Tuesday Membership)
• Acquiring new members, retaining existing members, and ensuring a positive experience
• Implemented strategies to increase memberships monthly by 10%.
English Professional
Arabic Native
• Managed delinquent customer accounts and ensured timely recovery of payments.
• Daily monitoring and reporting of delinquent accounts to minimize potential losses.
• Assisted customers with loan and mortgage applications to increase revenue.
• Engaged with potential customers, responded to inquiries, and provided product information.
• Created and maintained customer accounts, resolved issues, and recommended solutions.
• Prepared product reports by analyzing customer data to improve satisfaction.
• Supervised and managed the Front Office team, ensuring efficient operations and delivering excellent customer service.
• Maintained a clean and tidy Hotel reception area to create a welcoming environment for guests.
• Prioritized guest comfort, satisfaction, and safety, promptly addressing their requests.
• Provided excellent customer service to all guests and visitors.
Monitored and restocked vending machines to meet guests needs.
• Assisted with preparing linens and performed housekeeping duties to maintain a pleasant atmosphere.
Bachelor's degree, Hotel and Tourism