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Samer Albonnai , Administrative Officer

Samer Albonnai

Administrative Officer·Al Mariah United Group,

United Arab Emirates

Bachelor's degree, Agriculture Engineering

Work experience

Total years of experience: 6 years, 5 months

Administrative Officer

June 2021 - December 2025

Al Mariah United Group,

Ajman, United Arab Emirates

June 2021 - December 2025

• Coordinated administrative operations for 120+ employees, acting as the primary liaison between
management and all departments (HR, procurement, operations, and f inance).
• Supported HR and administrative functions, including payroll processing, employee documentation, and
onboarding coordination.
• Prepared and reviewed 40+ monthly reports and timesheets with department heads to ensure accuracy and
compliance.
• Maintained and updated employee records, including attendance, leave, transfers, and termination
documentation.
Company industry:
General Engineering Consultancy
Job role:
Administration

administrative officer

June 2021 - May 2025

Al Mariah United Group - Sheikh khalifa medical city

Ajman, United Arab Emirates

June 2021 - May 2025

As an administrative, I serve as the primary point of contact for all employees, executives, and administrative
staff. My responsibilities encompass a wide range of tasks, including:
• Coordinated administrative operations for 80+ staff, serving as the communication link between HR,
procurement, operations, and finance.
• Generated 50+ daily and monthly reports on expenses, attendance, housing, and procurement to support decision-making.
• Managed correspondence, scheduled meetings and appointments, and responded to client, vendor, and
government inquiries.
• Supervised housing for 80+ staff, ensuring maintenance, cleanliness, and inventory control; reduced complaints through regular inspections.
• Organized 500+ documents using CAFM and Asset Plus systems, improving retrieval speed by 60%.
• Streamlined procurement processes and reduced processing time by 40% through optimized forms and
approval flows.
• Supported payroll, calculated bonuses and overtime, and coordinated onboarding procedures (medical exams, Tawjeeh, ID issuance).
• Monitored staff attendance and ensured accurate reporting and coverage during leave periods.
Company industry:
Facilities & Property Management
Job role:
Administration

help desk coordinator

February 2020 - June 2021

NMC Royal Hospital

Sharjah, United Arab Emirates

February 2020 - June 2021

As a for facility management I am responsible for ensuring that
employees receive timely and effective solutions to their technical problems. My primary responsibilities
include:
• Resolved an average of 150+ support tickets monthly, providing timely technical and operational assistance to
staff across departments via in-person, phone, and email communication.
• Escalated and tracked 100% of high-priority issues within SLA timeframes, minimizing operational disruptions
and ensuring rapid resolution.
• Maintained and updated over 100 facility-related records monthly, improving documentation accuracy and
reducing audit errors.
• Coordinated accommodation, office logistics, and transportation for hospital staff, achieving an 80%
satisfaction rate based on internal service quality surveys.
• Collaborated with housekeeping, administrative support, and transport teams to deliver uninterrupted services,
reducing internal complaints by a measurable margin.
• Scheduled and followed up on 50+ preventive maintenance tasks monthly, ensuring 100% compliance with
hospital safety and operational standards.
Company industry:
Other Healthcare Services

Help Desk Representative

February 2020 - June 2021

NMC Royal Hospital

Sharjah, United Arab Emirates

February 2020 - June 2021

• Resolved an average of 150+ support tickets monthly, providing timely technical andoperational assistance to
staff across departments via in-person, phone, and email communication.
• Escalated and tracked 100% of high-priority issues within SLA timeframes, minimizing operational disruptions
and ensuring rapid resolution.
• Maintained and updated over 100 facility-related records monthly, improving documentation accuracy and
reducing audit errors.
• Coordinated accommodation, office logistics, and transportation for hospital staff, achieving an 80%
satisfaction rate based on internal service quality surveys.
• Collaborated with housekeeping, administrative support, and transport teams to deliver uninterrupted services,
reducing internal complaints by a measurable margin.
• Scheduled and followed up on 50+ preventive maintenance tasks monthly, ensuring 100% compliance with
hospital safety and operational standards.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Receptionist

August 2019 - February 2020

Goldmine Marketing Management,

Dubai, United Arab Emirates

August 2019 - February 2020

• Greeter and welcoming guests, answered and directed phone calls to appropriate departments or individuals.
• Provided accurate and timely information about the establishment, including location, working hours,
organizational structure, and services offered.
• Scheduled and coordinated appointments and meetings.
• Assisted various departments with administrative tasks, such as document preparation, report generation, and
presentation support.
• Oversaw the handling of incoming and outgoing mail and packages.
• Managed office supplies inventory.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Damascus University

January 2017

January 2017

Bachelor's degree, Agriculture Engineering

Syria

Skills

Sales
Beginner
Sales
Beginner
Front Office
Intermediate
Front Office
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Receptionist
Intermediate
Receptionist
Intermediate
Data Entry
Expert
Data Entry
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
DECISION MAKING
Expert
DECISION MAKING
Expert
BUSINESS CORRESPONDENCE
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
CAFM system (Asset management, AssetPlus)
Expert
CAFM system (Asset management, AssetPlus)
Expert
Accounting systems (Alameen system, Bazar system)
Intermediate
Accounting systems (Alameen system, Bazar system)
Intermediate
Document control
Expert
Document control
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Time management
Expert
Time management
Expert
Customer service
Expert
Customer service
Expert
Problem-solving
Expert
Problem-solving
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administrative
Expert
Administrative
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Project Management
Intermediate
Project Management
Intermediate
Preparation
Intermediate
Preparation
Intermediate
Accounting
Beginner
Accounting
Beginner
Camps
Intermediate
Camps
Intermediate
Science
Intermediate
Science
Intermediate
Marketing
Beginner
Marketing
Beginner
Hardwork
Expert
Hardwork
Expert
Office Work
Expert
Office Work
Expert
Call Center
Expert
Call Center
Expert
Documentation
Expert
Documentation
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
Training
Intermediate
Training
Intermediate
Payroll
Intermediate
Payroll
Intermediate
Employee Relations
Intermediate
Employee Relations
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Customer Care
Expert
Customer Care
Expert

Languages

Arabic

Native Speaker

English

Expert