Samer Alkhateeb

• Receive Order from Customers by Phone or fax, also from direct sales.
• Enter the required Sales order in the system Ensure goods' delivery to the customer.
• Follow up the quotation with the customer.
• Samples deliver and sample collection from the customer.
• Follow up with custom clearance agent for Clariant shipment & with CCO.
• Responsible for all government relation related to any issue for Jeddah Office. (CR, SAGIA ….etc.)
• Ensure Meeting the required delivery and customer complains.

• Identifying tender on offer from published and electronic media
• Organizing the collection of tender documents from customers
• Evaluating tender documents and distributing to the relevant sales staff to prepare quotes
• Collecting and consolidating quotations and preparing tender submissions
• Following up on the outcome of tenders and communicating to the relevant sales personnel
• Following on payments on supplied tenders
• Liaising and networking with major clients on a monthly basis

• Preparing quotations for customer orders collected by customers
• Verifying prices and stock availability for sales staff prior to accepting customer orders
• Preparing supplier orders from foreign principals for out of stock items
• Negotiate prices with overseas suppliers and principals for bulk items
• Follow up on orders with suppliers
• Coordinating delivery of customer orders with sales, warehouse and customers
• Follow up customer payments on delivered orders

• Customer acquisition
• Identifying customer needs through active engagement with customers by asking questions, discussing areas of interests etc.
• Identify customer expectation and assist customer to meet their expectation through dedicated service
• Promote the banks products such as Loans, Credit Cards, Investments, Time and current account deposits
• Solve customer queries and problems directly or by directing to concerned sections
• Pro actively seeking to improve the bank's profitability by creating a positive image of the bank in the customers mind
• Telemarketing selected SABB products over the phone to select customers