Operation Manager
M. H. Alshaya Company - United Arab Emirates
Total years of experience :17 years, 1 Months
• Work in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Optimize organizational operations and facilitated decision-making.
• Establish operational objectives, work plans and delegated assignments to subordinate managers.
• Oversee day-to-day operations, including supervising 63-person team across 9 sites.
• Maximize productivity and management systems by establishing specific goals and managing operations.
• Increase profit margin 58% by successfully negotiating development costs with vendors and supplies.
• Control daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Implement policies and standard operating procedures for continuous improvement.
• Establish and administer annual budget with effective controls, minimize burn rate and support sustainability objectives.
• Conduct performance reviews each quarter, offering praise and recommendations for improvement.
• Develop and implement daily operations plans, employee assignments and promotional strategies.
• Deliver superior customer service to strengthen relationships and drive future business revenue.
• Build partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Schedule appointments with internal professionals to handle specialized customer needs.
• Reinforce established quality control standards and followed procedures for optimal customer interactions.
• Completed documentation and logs each day and generated weekly reports detailing activities.
• Strategize long-term business needs while driving customer feedback for process improvements.
• Direct personnel training and mentor team members to promote productivity, accuracy and commitment to friendly service.
• Offer internal and external customers first-rate customer service to maximize satisfaction and business success.
• Assist customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Develop daily summaries to assess each client's participation level and determine targets for follow-up plans.
Harvey Nichols is an international luxurious department store, handls many of the world’s most prestigious brands in womenswear, menswear, accessories, beauty and food.
Tasks& responsibilities:
• Dealing with all customers' requirements and problem solving.
• Taking control of all stock issues (feed backs, and reports).
• Managing seven staff and handle all the personnel and administration files.
• Communicating with high managements.
• Communicating day to day, week to week& month to month report to the head office.
• Training the new staff according to Harvey Nichols service style
• Doing the stock take and inventory control (GTM).
• Dealing with big brand names as (Mont Blanc, Chanel, Concord…).
• Doing customer service for multinational customers.
• Cleaning and house keeping.
• Preparing orders and quotations.
• Dealing with cash procedures as head cashier
• Dealing with filing and administration files.
• Responsible for the store opening and closing procedures.
• Setting timings, Strategy and targets.
• Customer service and deployment.
• Inventory and coordination (Gucci, S.T.Dupont, Movado …).
• Preparing quotation for the whole sale.
• Preparing quotations for wholesale.
• Responsible for following up with customers.
• Dealing with the maintenance agency.
• Doing the marketing and advertising.
• Certificated from Ministry of Education (High school/Science) 1999. • Applicative Chemistry / Damascus University (on going). • Certificated by Industry Ministry (Microsoft office) 2004.