Samer AlQaisi

• Create a culture which supports disciplined and systematic process management; data driven decision making; continuous improvement aligned with established strategy & objectives.
• Identify projects and implement improvement initiatives using defined techniques which will result a faster, better, cheaper services.
• Lead, coach, train and mentor teams in the use of defined tools and processes.
• Train, coach and challenge process owners in the use of statistical tools; approaches and techniques to create process management and measurement systems.
• Train and mentor functional owners by providing guidance and direction as needed to ensure they are successful with implementing ideas to improve their function.
• Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process Control and Management - process mapping, documentation, metrics, monitoring systems and process ownership.
• Support the implementation of best practices across the organization to ensure process improvements are institutionalized throughout the business.
• Maintain project performance measures on a regular basis to report to leadership on project status as required.
• Leader of Change & Innovation: challenges the status quo, effectively influences others (all levels of the organization) to embrace change, overcomes change resistance and seeks out outstanding ideas and implements them.
• Help organization to monitor and achieve accuracy in services delivered.
• PMO Head: provide leadership and monitor all projects in the organization.

• Manage the quality assurance and control team. The team size was about 4 employees.
• Planning for a process improvement framework.
• Advisory for the chairman of board of directors in all IT related projects.

Duties as Project Manager
I am the project manager in the healthcare sector and all the HL7 integration projects in the company in Jordan. I manage these projects from beginning until delivery, creating all types of plans and reports to assure the project deliverables are delivered in the right time at the highest quality.
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in
• Collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve risks, issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Effectively apply our methodology and enforces project standards.
• Prepare for engagement reviews and quality assurance procedures.
• Build, develop, and grow any business relationships vital to the success of the project.

Duties as a Quality Assurance Manager:
• Manage the quality assurance and control team. The team size was about 15 of junior and senior employees.
• Spread the culture of quality in the company.
• Head of the Software Engineering Process Group (SEPG) in the company, which means I am the head of the committee responsible for process improvement in the company.
• A permanent member of the Project Management Office (PMO) in the company.
• Managed all aspects (schedules, risks, stakeholders and configurations) of CMMI Implementation in the company, which leads to the company being a CMMI level 3 certified.
• Create the policies, processes and procedures of the company in the project management, software development and organizational levels.
• Monitor the deployment of the defined processes and collect data to measure and analyze the collected data.
• Plan for future improvements in the processes in the company.
• Review and approve all process improvement suggestions.
• Review and approve all project plans and documents.
• Audit processes used in projects.
• Source of guidance and advice for project managers.
• Project manager of integration between CareWare and VistA.

• I have managed projects with different types of organizations, such as Law Firms, Factories and Hospitals. The implemented systems were ERP systems, law management systems and hospital management systems.
My main responsibilities are:
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by team before passing to client.
• Minimize our exposure and risk on project.
• Ensure project documents are complete, current, and stored appropriately.
• Track and report team hours and expenses on a weekly basis.
• Manage project budget.
• Follow up with clients, when necessary, regarding unpaid invoices.
• Analyzes project profitability, revenue, margins, bill rates and utilization.

•I have been vital part of the Hospital Management Systems department, my main responsibilities are:
• Regular analysis of project assumptions, objectives, priorities, and constraints and identification of short-term and long-range issues.
• Planning, implementation and testing of modifications and improvements performed on the software application and generation of appropriate test data set.
• Monitoring on daily basis of the system performance and recovering of operations if failed.
• Support to the users concerning system usage.
• Participation in reviews and meetings at system and Ground Segment level.
• Maintenance of system requirements and design documentation and generation of regular reports on activities performed and on system status.

• I have participated as a senior programmer and system analyst in the following modules and systems:
• Stores and Materials Management.
• Point Of Sale.
• Admission and Discharge.
• Pharmacy.
• Appointments.
• Laboratory.
• Radiology.
• Insurance Companies' Contracts Management.
• Patient Accounting.
• Operation Theater.
• Maternity.
• Doctor Desktop (Including interface with Pocket PC and Tablet).
• Time and Attendance.
• GL, AP and AR.
Note: Oracle 6i, 9i and 10g forms and reports were used in developing these modules.

• My responsibility was to participate in designing and developing the Company's Template.
• My responsibility was to put plans and participate in developing a pharmacy system, which includes: prescriptions, insurance handling and stock managements. this system is the one that is working in all Pharmacy One branches, offices and stores.

I was working as an Oracle and VB6 developer. i was a member of the "Iris Guard" team (a team of three including me), where we developed a solution that will store the print of the iris and developed algorithms to identify a person's file using a special designed camera.